MARGARET A. ROY
Raleigh,NC
"THINK"
T.J. Watson, IBM
Summary
Primary point of contact for Division of Mental Health Developmental Disabilities and Substance Use Services (DMH/DD/SUS) adult mental health services. Brings 20+ years of valuable behavioral health expertise with attention to detail and experience managing projects, providing training and technical assistance, and contract management. Licensed professional who enjoys a collaborative, team-based approach partnering with colleagues and stakeholders to promote improved outcomes and practices in the behavioral health field and to ensure provision of compassionate, evidence-based services to those in need.
Overview
17
17
years of professional experience
Work History
HUMAN SERVICES PROGRAM MANAGER
NC DHHS
Raleigh, NC
09.2021 - Current
- OF MENTAL HEALTH, DEVELOPMENTAL DISABILITIES AND SUBSTANCE USE, Coordinate with DMHDDSUS and NC Medicaid to provide oversight of adult mental health programs serving all 100 counties in North Carolina with focus on ensuring health equity, expansions of evidence-based practices and decreasing gaps in services
- Supervise and lead team of Program Consultants to oversee all state funded adult behavioral health services in North Carolina
- Collaborate regularly with internal and external Stakeholders, Sections, Divisions and Departments to develop clinical policies, trainings, service definitions and contracts
- Gathering stakeholder feedback, educating community, training staff and providers, while remaining focused on goal of providing quality services to consumer beneficiaries
- Develop and provide service monitoring (Care Coordination, MHBG/SAPTG auditing, fidelity reviews, site visits) including development of QAPI plans
- Working together with DHB, DVR, DAA, DPS and Mathematica,helped plan and execute statewide quality assurance and performance improvement system for Transitions to Community Living Program
- Contract management – Federal block grant contracts, budget/scope of work/performance measures and deliverables, build relationships with vendors
- Lead special projects, adhere to timelines and budgets – Comprehensive Case Management (primary author), Assertive Engagement (primary author), Person Centered Planning, Gaps and Needs Report (primary author)
- Worked with subject matter experts to develop and implement services to promote sustainable improvements in health system
- Tailored Plan/Medicaid Direct specific work: EB & Dept Sync on Request to Move, TCL TP/Medicaid Direct contract amendments, TP/Medicaid Direct Gaps and Needs Report Development, Weekly Status Report and Tech Features, NC/Manatt Tailored Care Management Working Session, TP/PIHP & Pilot Duplicative Services, Medicaid Deep Dive
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Coached team members on productivity strategies to accomplish challenging goals
Clinical Supervisor - Mental Health/Substance Use
Self-Employed Private Practice
08.2006 - Current
- Clinical supervision provided for over 15 years to trainee mental health and substance use disorder professionals who work to treat, prevent or reduce conditions that place individuals at risk of developing addictive disorder or disease and help prevent relapse
- Maintains current knowledge base on counseling issues regarding substance abuse, mental health and other psychosocial disorders through conferences, educational requirements for licensure, and applicable current literature on best practices
- Services provided - counselor development, professional and ethical standards, performance evaluations, treatment knowledge
HUMAN SERVICES PROGRAM CONSULTANT II
NC DHHS
Raleigh, NC
07.2014 - 09.2021
- Collaborated with SMEs within Department to produce and/or revise extensive library of communication bulletins, service definitions, Division clinical policies and standard operating procedures (SOPs)
- Analyzed and compiled requirements for six pillars of Transitions to Community Living program, helping to continue to meet Federal DOJ compliance
- Interpret rules and regulations at federal and state level to implement complex and multi-system projects
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations
- Serve as waiver reviewer since 2019 for providers and stakeholders requesting waivers through DHSR
- Sample feedback on performance: “Margaret's oversight of contracts ensures that deliverables are met, and contractor performs their contractual requirements”…”Margaret is one of most organized staff on team”... "Excellent communicator”
ACCOUNTABILITY SPECIALIST/INVESTIGATOR
NC DHHS
Raleigh, NC
11.2010 - 09.2014
- Conducted investigations and audits across North Carolina to ensure managed care oversight activities
- Collaborate with DHB/DMHDDSUS to strengthen fiscal integrity of IPRS and block grant funds
- Conduct annual block grant audit reviews
- Serve as liaison to 3 Local Management Entities/Managed Care Organizations across state
- Reviewed and approved Plans of Corrections for any complaint investigation that resulted in investigative findings
- National Certified Investigator & Inspector through Council on Licensure, Enforcement and Regulation (CLEAR)
- Liaison to DHB Program Integrity to vet complaint investigations
- Use rules and regulations governing licensure and policy initiatives, program standards to make recommendations for improvements and modifications
- Documented findings and prepared detailed reports
Manager of Clinical Compliance
COUNTY OF SUMMIT, DRUG AND MENTAL HEALTH BOARD
Akron, OH
07.2008 - 10.2010
- Completed annual audit surveys of 30+ Board funded programs and contract agency services
- Monitor and provide oversight of expenditures and submit quarterly reports of time sensitive treatment, recovery, and prevention grants from state and federal sources
- Developed trainings and conferences on documentation, recovery, SUD, Mental Health, and prevention practices
- Responsible for overseeing quality improvement and compliance activities for all areas of organization; from accreditation & certification to clinical & regulatory requirements.
Education
M.Ed - Community Counseling
06.1993
Bachelor of Arts - Psychology
06.1991
Skills
- Senior Program Manager at increasing levels of oversight
- Using federal and state statutes, rules, definitions, and regulations to oversee behavioral health services
- Extensive experience working on leadership team developing cross disability (I/DD/TBI, SU and MH) policies, processes, service definitions, communication strategies, and contracts
- Direct team of program consultants managing and monitoring multi-million-dollar contracts
- Ability to clearly explain complex concepts for wide range of people, comfortable in presenting/public speaking
- Knowledge of LME/MCO, Medicaid and State Funded payment and services system
- Extensive experience handling confidential and sensitive information
- Content Management Systems:
- SharePoint
- Business Communication Platforms: Microsoft Teams, Zoom, Webex
- Programs: MS Office, Power Point
- Mission-driven, Encourage/Motivate, Relationship-building, Influence, Vision, Data-driven, Strategy, Wisdom/sound judgement, Oral and Written Skills
- Program and services promotion
- Program revision documentation
Interests
LICENSE/ CERTIFICATE
, Licensed Clinical Mental Health Counselor - Supervisor (LCMHCS), Raleigh, NC, July 2018 – Present, NCBLCMHC Board #9899
Certified Clinical Supervisor (CCS), Raleigh, NC, May 2011 – Present, North Carolina Substance Abuse Professional Practice Board (NCSAPPB), 5/13/2011, License #537
Licensed Clinical Addiction Specialist (LCAS), Raleigh, NC, April 2011 – Present, NCSAPPB, 4/15/2011, License #1802
National Certified Investigator , CLEAR trained, Raleigh, NC, October 2012
International Certified Alcohol & Drug Counselor , Raleigh, NC, November 2010 – Present, NCSAPPB, License #126451
Google Foundations of Project Management – October 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HUMAN SERVICES PROGRAM MANAGER - NC DHHS
09.2021 - Current
HUMAN SERVICES PROGRAM CONSULTANT II - NC DHHS
07.2014 - 09.2021
ACCOUNTABILITY SPECIALIST/INVESTIGATOR - NC DHHS
11.2010 - 09.2014
Manager of Clinical Compliance - COUNTY OF SUMMIT, DRUG AND MENTAL HEALTH BOARD
07.2008 - 10.2010
Clinical Supervisor - Mental Health/Substance Use - Self-Employed Private Practice
08.2006 - Current
Kent State University - M.Ed, Community Counseling
The University of Akron - Bachelor of Arts, Psychology
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