Cindy Luna
Las Vegas,NV
Summary
Dedicated bilingual professional with 6+ years of management experience and 3+ years in sales and insurance service. Proven ability to deliver exceptional customer support and drive consistent revenue. Skilled in client communication, problem resolution, team leadership, and operational efficiency. Currently seeking an opportunity to utilize my broad professional experience in a customer focused role.
Overview
9
9
years of professional experience
Work History
Insurance Service Agent
CSAA Insurance Group
Las Vegas, NV
11.2024 - 05.2025
- Assisted policyholders with questions related to auto and home insurance coverage, billing, and policy updates.
- Processed policy changes, renewals, cancellations, and reinstatements in a timely and accurate manner.
- Delivered exceptional customer service, often de-escalating concerns and resolving complex account issues.
- Educated clients on coverage options and ensured compliance with underwriting and company guidelines.
- Handled a high volume of inbound and outbound calls using multiple systems and platforms.
Sales Representative
Family Furniture LLC
Las Vegas, NV
02.2022 - 10.2024
- Consistently generate $30,000–$35,000 in monthly revenue through personalized customer engagement.
- Guide clients through product selection, contributing to high satisfaction and return business.
- Maintain strong product knowledge and assist in visual merchandising to drive sales.
Kitchen Operations Manager
Vivas Las Arepas Restaurant
Las Vegas, NV
01.2016 - 02.2022
- Supervised 17+ team members, overseeing staffing, operations, and scheduling.
- Implemented new workflows to improve kitchen efficiency and reduce costs.
- Resolved customer issues and maintained high service standards in a fast-paced environment.
Education
High School Diploma -
Burk Horizon
Las Vegas, NV06.2014
Skills
- - Customer Service & Client Retention
- - Bilingual: Fluent in English and Spanish
- - Insurance Policy Support & Documentation
- - Conflict Resolution and Claims Assistance
- - Multitasking in Fast-Paced Environments
- - Empathy, Active Listening & Communication
Languages
- English – Fluent, - Spanish – Fluent
Timeline
Insurance Service Agent
CSAA Insurance Group
11.2024 - 05.2025
Sales Representative
Family Furniture LLC
02.2022 - 10.2024
Kitchen Operations Manager
Vivas Las Arepas Restaurant
01.2016 - 02.2022
High School Diploma -
Burk Horizon
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