Friendly receptionist with 26 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering customer data. Skilled at supporting customers with simple and complex needs with professionalism. Experienced in money handling, reconciling accounts, billing, skilled at working with diverse groups of people, background in ordering and inventory control, working knowledge of Microsoft Office, Excel and Power Point
Work History
Office Administration/Receptionist
Muffler-Brake Shop, Incorporated
Gastonia, North Carolina
Answered multi-line telephone system, directed calls, provided customer service
Greeted customers and ascertained needs
Conducted computerized searches for parts, ordered inventory
Operated cash register and processed customer payments - cash, credit
Generated invoices and estimates
Sent out monthly statements; balanced cash drawer and secured daily receipts
Opened and closed daily business operations.
Lead Instructor = Severe/Profound
Gaston Comprehensive Day Center
(4) Years
Dallas, North Carolina
Provided student instruction (aged 5-9), with emphasis on self-help and social skills
Created and implemented daily lesson plans in accordance with state guidelines and
individual needs
Met with parents to discern special needs and coordinate educational plans
Carried out physical therapy goals, all toileting/feeding goals and physical needs
Included singing, play activities and other social interaction to address social
needs
Maintained all related documentation as required
Ensured safe and welcoming educational environment
Oversaw activities of teacher assistants
Personal
Committed to excellent customer service and satisfaction.
Education
Bachelor of Science Degree - Special Education
Appalachian State University
Boone, NC 28607
08.1981 - 05.1985
High School Diploma -
Bessemer City High School
119 Yellow Jacket Lane, Bessemer City, NC 28016
08.1978 - 06.1981
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Customer/Client relations
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Quote
Believe you can and you're halfway there.
Theodore Roosevelt
Timeline
Bachelor of Science Degree - Special Education
Appalachian State University
08.1981 - 05.1985
High School Diploma -
Bessemer City High School
08.1978 - 06.1981
Lead Instructor = Severe/Profound
Gaston Comprehensive Day Center
Office Administration/Receptionist
Muffler-Brake Shop, Incorporated
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