Cindy Macias
Cibolo,United States
Summary
Highly skilled and dedicated professional with extensive experience in customer service and operational process management. Seeking a new and challenging role to showcase my organizational strategy, attention to detail, adaptability, and strong work ethic.
Overview
7
7
years of professional experience
Work History
Operational Process Team Lead
Target
San Antonio, TX
03.2020 - Current
- Oversaw inbound and outbound processes, inventory accuracy, presentation, and pricing.
- Increased profitability by executing daily and weekly presentation and pricing workload on time.
- Reviewed sales and operational reports to measure productivity.
- Led and developed a large team in store processes and delivering exceptional guest experience.
- Created schedules based on business workload and guest traffic.
- Acted as a key carrier and followed all safe and secure training and processes.
Customer Experience Coordinator
TJMaxx
San Antonio, TX
02.2019 - 06.2020
- Mentored associates on front-end principles, personalizing the customer experience, and promoting loyalty credit card.
- Assigned registers, responded to coverage needs, and coordinated breaks.
- Ensured associates executed daily tasks in alignment with the store's needs.
- Communicated effectively with management and associates when setting and addressing priorities.
Guest Experience Manager
Cava Grill
Irvine, CA
09.2017 - 12.2018
- Led and developed team members and trainers upholding food safety and quality standards, and presentation.
- Oversaw cash management, inventory management, ordering supplies, and managing the budget to ensure efficient and cost-effective operations.
- Cross-trained team members across different areas of the restaurant to ensure flexibility and rapid growth.
Education
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX05-2022
Skills
- Process optimization
- Team leadership
- Performance monitoring
- Data analysis tracking
- Problem-solving
- Strong Communication
Languages
Spanish
Native/ Bilingual
Timeline
Operational Process Team Lead
Target
03.2020 - Current
Customer Experience Coordinator
TJMaxx
02.2019 - 06.2020
Guest Experience Manager
Cava Grill
09.2017 - 12.2018
Associate of Arts - Psychology
Northwest Vista College
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