Cindy McDade
Shell Lake
Summary
Dynamic Office Administrator with extensive experience at Oak Management, excelling in payroll administration and document management. Proven ability to enhance operational efficiency through innovative solutions and exceptional time management. Recognized for maintaining compliance and confidentiality while supporting HR functions and improving employee satisfaction. Committed to fostering a productive work environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
Work History
Office Administrator/Human Resources Administrator
Oak Management/Acorn Mini Storage/Nationwide Housing
Minneapolis, MN
07.2005 - 12.2023
- Supported daily office operations by organizing files and managing documentation.
- Maintained inventory levels of office supplies, ensuring availability for staff needs.
- Utilized software tools to streamline administrative tasks and improve efficiency.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Managed employee records, ensuring accuracy and compliance with HR policies and regulations.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Processed vendor invoices, ensuring accuracy and timely payment to maintain strong supplier relationships.
- Reconciled monthly statements, identifying discrepancies and resolving issues proactively to enhance financial clarity.
- Implemented automated payment processing system, improving efficiency and reducing manual errors in transactions.
- Conducted regular audits of accounts payable records, ensuring compliance with internal controls and regulatory standards.
- Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
- Reduced late payment fees by closely monitoring due dates and prioritizing payments.
- Implemented a paperless filing system, reducing physical storage needs and increasing document accessibility.
- Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
- Entered purchase orders, invoices and payments into company accounting system.
- Reconciled invoices and purchase orders and updated databases accordingly.
- Executed payments to vendor accounts and completed payroll processing.
- Maintained accurate financial records with diligent data entry of invoices and expense reports.
- Facilitated timely approvals of invoices by proactively communicating with department managers regarding outstanding items awaiting approval or clarification.
- Ensured compliance with tax regulations by accurately coding 1099s for contractor payments.
- Optimized the use of accounting software through customization and regular updates, enhancing overall functionality and efficiency within the department.
- Supported annual audits by providing comprehensive documentation and assisting auditors with inquiries related to accounts payable transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Personal Injury Claim Processor
State Farm Insurance Inc
Minneapolis, MN
09.1992 - 10.2004
- Accomplished multiple tasks within established timeframes.
- Analyzed insurance claims for accuracy and compliance with company policies.
- Coordinated claim investigations, gathering necessary documentation and evidence.
- Reviewed and processed complex claims, ensuring timely resolution for clients.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Followed up with customers on unresolved issues.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Sharpened professional expertise through continuous learning opportunities such as attending workshops, conferences, and pursuing industry certifications related to insurance claims management.
- Improved claims processing efficiency by meticulously reviewing and validating each claim for accuracy and completeness.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
High School Diploma -
Sheboygan South High School
Sheboygan, WISkills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Verbal communication
- Document management
- Document scanning
- File maintenance
- Payroll
- Payroll administration
- Supply inventory
- Human resources
Timeline
Office Administrator/Human Resources Administrator
Oak Management/Acorn Mini Storage/Nationwide Housing
07.2005 - 12.2023
Personal Injury Claim Processor
State Farm Insurance Inc
09.1992 - 10.2004
High School Diploma -
Sheboygan South High School
Software
Proficient in Quickbooks, Xcel and Word