Cindy Ngo Nguyen
Baton Rouge,LA
Summary
Dynamic professional with extensive experience across diverse fields, demonstrating a strong commitment to achieving results. Proven ability to adapt and excel in challenging environments while maintaining a focus on service and reliability. Energetic drive and dedication to contributing effectively to organizational success.
Overview
19
19
years of professional experience
Work History
Owner of Home Cottage Bakery Business
Confectious Delights, LLC
Baton Rouge, LA
01.2020 - Current
- Mixed icing and toppings by scaling ingredients and operating mixer according to recipes.
- Iced and decorated cakes and cookies with artistic designs.
- Packaged and labeled baked goods with precise descriptions and ingredient lists.
- Developed new products influenced by seasonal ingredients, holidays, and dessert trends.
- Took customer orders attentively via phone and website to ensure satisfaction.
- Prepared, stored, rotated, and stocked products to maintain freshness.
- Complied with health and safety codes consistently.
- Managed business promotion on social media platforms to increase visibility.
Denture Setup Technician/ Subcontractor
Ceramic Dental Arts Lab
Baton Rouge, LA
01.2017 - 01.2018
- Evaluated work authorizations to identify required appliance types for dental production.
- Constructed full and partial dentures for try-in as requested by dentist and lab.
- Completed fabrication of full and partial dentures to meet client specifications.
Model/Opaque/Ceramist Technician
Irwin Dental Lab
Baton Rouge, LA
08.2012 - 04.2016
- Analyzed work authorization instructions and impressions to identify required appliance type.
- Produced duplicate models and mounted them on metal or plastic articulators.
- Managed inventory to ensure timely replenishment of supplies for ongoing and future orders.
CAD/CAM Technician
CADTECH Design Center/ Aesthetic Reconstruction Dental Lab
Hattiesburg, MS
03.2012 - 08.2012
- Managed case information and processed invoices to ensure smooth operations and timely payments.
- Arranged shipping logistics for seamless delivery and customer satisfaction.
- Scanned and designed cases using Dental Wing ESPE LAVA 7 software for precise outcomes.
- Operated and calibrated Envision machines to produce high-quality dental wax resin prints.
- Calibrated zirconia blocks for optimal performance in ESPE LAVA milling machine.
Dental Lab Technician
Louisiana Dental Center
Slidell, Louisiana
01.2012 - 03.2012
- Fabricated wax-ups by contouring and cleaning gingival surfaces of teeth.
- Processed dentures using metal flasks, boil-out oven, and acrylic packing.
- Relined dentures per work authorization for adjustments, ensuring quality fit.
- Repaired and replaced denture teeth with acrylic, self-cure monomer, and pressure pot.
- Finished and polished dentures through contouring, pumicing, and high-shining processes.
- Managed lab area operations and scheduled patient appointment reminders via phone.
Crown and Bridge Technician
Central Esthetics Dental Lab
Covington, Louisiana
05.2007 - 01.2012
- Analyzed work authorizations and impressions to determine necessary appliance production or remakes.
- Produced duplicate models, mounted them on articulators, and developed wax patterns with complete dental anatomy.
- Ensured timely stocking and ordering of materials including dental stone, die stone, plaster, and wax.
- Applied opaque and porcelain to dental copings, contouring crowns to match full dental anatomy.
- Maintained quality control by inspecting finished products for accuracy.
Dental Lab Technician
Louisiana Dental Center
Covington, Louisiana
10.2006 - 05.2007
- Fabricated wax-ups by contouring and cleaning gingival surfaces of teeth.
- Implemented safety protocols to promote a secure working environment in the lab.
- Created night guards and mouth guards by fabricating acrylic splints from impressions taken from patients' mouths.
- Processed dentures utilizing metal flasks, boil-out oven, and acrylic packing.
- Relined dentures based on work authorizations for precise adjustments.
- Repaired and replaced denture teeth using acrylic and self-cure monomer.
Education
Associate Degree in Applied Science - Dental Lab Technology
Louisiana State University School of Dentistry
New Orleans, LA05.2006
Associate Degree in Arts -
Mississippi Gulf Coast Community College
Gulfport, MS05.2004
Skills
- Time management
- Active listening
- Observational skills
- Self-motivation
- Attention to detail
- Cake decorating
- Customer service excellence
References
- Thu Urti, (225) 328-7886
- Debbie McNeese, (985) 515-9814
- Richard Conrad, (303) 619-0323
Awards
- Louisiana State University Deans Award, 05/06
- National Board of Certification in Dental Lab Technology, RG, 05/06
Timeline
Owner of Home Cottage Bakery Business
Confectious Delights, LLC
01.2020 - Current
Denture Setup Technician/ Subcontractor
Ceramic Dental Arts Lab
01.2017 - 01.2018
Model/Opaque/Ceramist Technician
Irwin Dental Lab
08.2012 - 04.2016
CAD/CAM Technician
CADTECH Design Center/ Aesthetic Reconstruction Dental Lab
03.2012 - 08.2012
Dental Lab Technician
Louisiana Dental Center
01.2012 - 03.2012
Crown and Bridge Technician
Central Esthetics Dental Lab
05.2007 - 01.2012
Dental Lab Technician
Louisiana Dental Center
10.2006 - 05.2007
Associate Degree in Applied Science - Dental Lab Technology
Louisiana State University School of Dentistry
Associate Degree in Arts -
Mississippi Gulf Coast Community College