Cindy Noriega
9321 Nw 26 St,FL
Summary
Hospitality professional with extensive experience at Eddie V's Prime Seafood, specializing in guest relations and team training. Demonstrated success in enhancing customer loyalty through effective communication and reservation management. Proficient in team supervision, fostering a supportive environment that drives repeat business.
Overview
8
8
years of professional experience
Work History
Lead Hostess
Eddie V's Prime Seafood
Fort Lauderdale, FL
01.2024 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Lead Hostess
Steak954
Fort Lauderdale, FL
04.2017 - 2021
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cocktail Waitress
Seminole Casino Coconut Creek
Coconut Creek, FL
02.2021 - 2024
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
Education
Associate of Science - Medicine
Broward College
Fort Lauderdale, FLSkills
- Clear communication abilities
- Telephonic etiquette
- Food safety expertise
- Team supervision
- Training and development
- Sales enhancement strategies
Languages
Spanish
Native or Bilingual
Timeline
Lead Hostess
Eddie V's Prime Seafood
01.2024 - Current
Cocktail Waitress
Seminole Casino Coconut Creek
02.2021 - 2024
Lead Hostess
Steak954
04.2017 - 2021
Associate of Science - Medicine
Broward College