CINDY OJEDA HERNANDEZ
NCH Corporation Part of Solenis
Irving,Tx
2
Languages
9
years of professional experience
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Collections Administrator
7 Years 3 Months- I started off in a temporary position through an agency in 2019 as a telephonist collector and was then promoted to administrator of accounts to work with sales reps and customers to collect payments. Managed departmental inbox and handled incoming calls, streamlining communication and resolution processes. I was then provided a permanent position at NCH working on national accounts for their ChemAqua division, working on collecting money for larger accounts and corporations. This led to a promotion and position as a web collector. I helped resolve issues with invoice submission on multiple portals. Processed pending orders and contracts using company-defined metrics.
- Improved customer satisfaction by addressing and resolving disputes in a timely manner.
- Collaborated cross-functionally to ensure seamless coordination between collections, sales, and finance departments.
Front Desk Agent/Reservations Specialist
1 Year 9 Months- Checked customers in and out, collaborated with housekeeping and engineering to address guests’ needs, and utilized the system to create notes, reservations, and process payments.
- Promoted to reservations specialist, focusing on creating group reservations in the system to match requests and documents from the sales team.
- Greeted guests, completed check-in and check-out procedures, and verified reservation details in property management system.
- Answered multi-line phone calls, provided hotel information, and routed requests to appropriate departments.
- Coordinated with housekeeping and maintenance to support room readiness and service recovery.
- Updated reservation changes, special requests, and account notes to maintain accurate records.
- Assisted guests with local directions, amenity questions, and transportation recommendations.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone; in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma
Skills
Oracle and SAP software
Call center experience
Updating customer accounts
Attention to detail
Script adherence
Effective communication
Script adherence
Goal orientation
Bilingual (English and Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Administrator
NCH Corporation Part of Solenis
08.2019 - 11.2026Read More
Front Desk Agent/Reservations Specialist
Wyndham Garden Dallas North
08.2017 - 05.2019Read More
R.L Turner High School
High School Diploma
Read More