KRISTY ZAMORA
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Collections Administrator
Goodwin Procter
01.2023 - Current
- Manage a portfolio of delinquent accounts to increase recoveries and reduce losses
- Review full history of past due accounts and contact client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts
- Maintain accurate records of all collection efforts, ensuring compliance with company policies and industry regulations
- Collaborate with other departments to verify customer compliance with payment plans
- Develop strong relationships with clients to foster timely payments and account resolution
- Respond to inquiries from client and provide detailed account information
- Work with clients to create debt repayment plan based on current financial condition
- Monitor payment arrangements to ensure compliance with payment terms
- Identify and resolve technical issues preventing client payments
- Process billing adjustments, verify client account balances and assist in other collections projects as needed
- Document client payment interactions and account statuses for future reference
- Collaborate with relationship managers where appropriate to facilitate client payments
- Assist with preparing client and/or attorney analyses as needed
Billing Analyst
Williams Lea
04.2022 - 01.2023
- Coordinated billing for various partners, secretaries, and their clients
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed
- Responded in a timely manner to client accounting emails and help line calls
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data
- Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during the billing process
- Ordered, prepared, and distributed pre-bills for assigned billing partners/accounts
- Assisted with electronic billing functions including pulling disbursement back up, transmitting bills electronically, updating client detail with various electronic billing vendors, etc
- Recorded and maintained accurate phase, task, and billing codes
- Prepared and finalized invoices for assigned accounts
- Assisted with client audit report preparation
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships
- Supported collections staff members in processing billing adjustments, verifying client account balances and assist in other collections projects as needed
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
Finance Coordinator
Big Brothers Big Sisters of Miami
12.2018 - 02.2022
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Processed cash receipts in Raiser's Edge and QuickBooks
- Avoided late penalties by scheduling payments in advance
- Improved office operations by automating client correspondence, record tracking and data communications
- Streamlined month-end closing procedures, reducing time spent on manual tasks while increasing accuracy levels in financial statements.
- Facilitated cross-functional collaboration by working closely with other departments on financial matters
- Prepared cash receipt reports for Finance and Fund Development department on a daily and weekly basis
- Processed weekly check run
- Responded to inquiries from vendors and internal departments
- Researched and corrected any discrepancies on vendor statements
- Reconciled bank statements, credit card statements, and donor pledges
- Reconciled Fundraising Event Income and Expense reports
- Contacted donors via email and phone for pledge reminders
- Prepared and filed 1099 forms
- Prepared billings for Agency Government Grants
- Assisted with internal and external audits
- Performed other tasks assigned by CFO
Education
Bachelor of Science - Recreation And Sports Management
Florida International University
Miami, FL04.2018
Skills
- Data analysis
- Microsoft Excel
- Proficiency in Quickbooks
- Account Management
- Credit and collections
- Aging reports analysis
- Account Reconciliation Proficiency
Certification
- Microsoft Excel 365 - Basic & Advanced, GoSkills - January 2024
- Personal Bookkeeping and Accounting, Austin Peay State University, November 2021
- Understanding Financial Statements: Company Position, University of Illinois at Urbana-Champaign, August 2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Administrator
Goodwin Procter
01.2023 - Current
Billing Analyst
Williams Lea
04.2022 - 01.2023
Finance Coordinator
Big Brothers Big Sisters of Miami
12.2018 - 02.2022
Bachelor of Science - Recreation And Sports Management
Florida International University
- Microsoft Excel 365 - Basic & Advanced, GoSkills - January 2024
- Personal Bookkeeping and Accounting, Austin Peay State University, November 2021
- Understanding Financial Statements: Company Position, University of Illinois at Urbana-Champaign, August 2019
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