Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Weeks

Greeneville,TN

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Collections Administrator

Forward Air
04.2023 - Current
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
  • Boosted overall collection efforts by building strong relationships with clients that fostered trust and open communication lines.
  • Managed a portfolio of over 100 accounts, resulting in increased recoveries and reduced losses.
  • Analyzed account trends to identify potential risk factors and prevent future delinquencies.
  • Collaborated with sales and customer service teams to resolve billing issues proactively.

Plant Production Scheduler

Microporous, LLC
06.2016 - 12.2020
  • Optimized production schedules across 3 production lines by closely monitoring resources and adjusting timelines accordingly.
  • Updated management and clients on the progress of production.
  • Reduced lead times with the implementation of efficient scheduling strategies.
  • Collaborated with cross-functional teams to ensure alignment of production schedules with sales forecasts and customer demands.
  • Query historical data from databases to analyze and identify trends in production over time to improve plant metrics.
  • Conducted regular reviews of inventory levels, proactively addressing shortages or excess stock that could impact production timelines.
  • Consistently managed production in an evolving and complex manufacturing environment.
  • Managed the warehouse and established solutions to problems.
  • Consistently prioritized competing assignments by managing inventory levels, handling downtime challenges, managing the warehouse, and prioritizing customer’s needs.
  • Assisted training in new procedures across the manufacturing plant to maximize production, gather accurate data for planning, and improve inventory accuracy.
  • Communicated and presented the finished production schedule to management and employees on the manufacturing floor, daily and weekly.

Server/Bartender

Tupelo Honey Cafe
07.2014 - 06.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor of Science - Mathematics

East Tennessee State University
Johnson City, TN
05.2016

Skills

  • SAS, R, SPSS
  • Excel
  • Data Analysis
  • Problem-solving abilities
  • Adaptability
  • Communication Skills
  • Mentoring and training

Certification

  • Excel Power Query
  • Power BI

Timeline

Collections Administrator

Forward Air
04.2023 - Current

Plant Production Scheduler

Microporous, LLC
06.2016 - 12.2020

Server/Bartender

Tupelo Honey Cafe
07.2014 - 06.2016
  • Excel Power Query
  • Power BI

Bachelor of Science - Mathematics

East Tennessee State University
Lauren Weeks