Lauren Weeks
Greeneville,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collections Administrator
Forward Air
04.2023 - Current
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Boosted overall collection efforts by building strong relationships with clients that fostered trust and open communication lines.
- Managed a portfolio of over 100 accounts, resulting in increased recoveries and reduced losses.
- Analyzed account trends to identify potential risk factors and prevent future delinquencies.
- Collaborated with sales and customer service teams to resolve billing issues proactively.
Plant Production Scheduler
Microporous, LLC
06.2016 - 12.2020
- Optimized production schedules across 3 production lines by closely monitoring resources and adjusting timelines accordingly.
- Updated management and clients on the progress of production.
- Reduced lead times with the implementation of efficient scheduling strategies.
- Collaborated with cross-functional teams to ensure alignment of production schedules with sales forecasts and customer demands.
- Query historical data from databases to analyze and identify trends in production over time to improve plant metrics.
- Conducted regular reviews of inventory levels, proactively addressing shortages or excess stock that could impact production timelines.
- Consistently managed production in an evolving and complex manufacturing environment.
- Managed the warehouse and established solutions to problems.
- Consistently prioritized competing assignments by managing inventory levels, handling downtime challenges, managing the warehouse, and prioritizing customer’s needs.
- Assisted training in new procedures across the manufacturing plant to maximize production, gather accurate data for planning, and improve inventory accuracy.
- Communicated and presented the finished production schedule to management and employees on the manufacturing floor, daily and weekly.
Server/Bartender
Tupelo Honey Cafe
07.2014 - 06.2016
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Mathematics
East Tennessee State University
Johnson City, TN05.2016
Skills
- SAS, R, SPSS
- Excel
- Data Analysis
- Problem-solving abilities
- Adaptability
- Communication Skills
- Mentoring and training
Certification
- Excel Power Query
- Power BI
Timeline
Collections Administrator
Forward Air
04.2023 - Current
Plant Production Scheduler
Microporous, LLC
06.2016 - 12.2020
Server/Bartender
Tupelo Honey Cafe
07.2014 - 06.2016
- Excel Power Query
- Power BI
Bachelor of Science - Mathematics
East Tennessee State University
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