Cindy Owens
Lusby,MD
Summary
Dynamic hospitality professional with extensive experience. Proven ability to enhance customer satisfaction through attentive service and effective conflict resolution. Skilled in cash handling and maintaining cleanliness, while demonstrating strong decision-making and organizational skills. Committed to creating welcoming environments and fostering team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Golden Corral Buffet and Grill
Waldorf, MD
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Manager
Direct Mail
Prince Frederick, MD
03.2019 - 04.2025
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Hospitality Manager
Golden Corral Buffet and Grill
Lexington Park, MD
01.2017 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Skills
- Greeting guests
- Cleanliness
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
Certification
ServSafe Certification
Certified Kitchen Manager
Timeline
Waitress
Golden Corral Buffet and Grill
05.2024 - Current
Manager
Direct Mail
03.2019 - 04.2025
Hospitality Manager
Golden Corral Buffet and Grill
01.2017 - 03.2019