Angelina Citroni
Saugus,USA
Summary
Throughout my experience as administrative assistant/ waitress I have developed the ability to manage multiple responsibilities efficiently while maintaining attention to detail. I am proficient in handling administrative tasks, communicating effectively with clients and colleagues, scheduling appointments, maintaining records, and using common office software. I take pride in being dependable, adaptable, and committed to ensuring daily operations run smoothly.
I enjoy working in fast-paced environments where I can solve problems, support others, and contribute to the success of the organization. My strong work ethic, professionalism, and willingness to learn allow me to quickly adapt to new challenges and responsibilities.
Overview
7
7
years of professional experience
Work History
Waitress
Sam and Joes
Danvers, MA
10.2022 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
Waitress/Bartender
Sissy k’s/ Wild Rover
Boston, MA
11.2022 - 03.2026
- Provided exceptional customer service to ensure a positive dining experience
- Managed multiple tables simultaneously in a high-paced environment
- Efficiently took and delivered orders with accuracy and attention to detail
- Collaborated with kitchen staff to ensure timely and accurate food delivery
- Handled cash and card transactions, maintaining accurate records
- Resolved customer complaints promptly and professionally
- Maintained cleanliness and organization of dining areas
- Assisted in training new staff members to uphold service standards
- Upsold menu items and daily specials to increase sales
Administrative Assistant
Harris Sea Ranch Beach Hotel
Hampton, NH
04.2019 - 02.2023
- communication: Answering and routing phone calls, greeting visitors, sorting mail, and responding to emails.
- Scheduling: Managing calendars, booking appointments, and coordinating logistics for meetings and conferences.
- Documentation: Drafting memos, proofreading correspondence, preparing reports, and taking meeting minutes.
- Recordkeeping: Organizing and maintaining both physical and digital filing systems so information can be retrieved quickly.
- Office Management: Monitoring office supplies inventory, placing orders, and scheduling maintenance for office equipment.
- Financial Support: Assisting with basic bookkeeping, processing invoices, and preparing expense report
Education
High School Diploma -
Danvers High School
Danvers, MA06.2023
Skills
- Customer service
- Greeting guests
- Team collaboration
- Cash handling
- Hospitality service expertise
- Handling complaints
- Complaint resolution
- Time management
- Performance improvement
- Supply restocking
- Relationship management
- Sales techniques
- Guest relations management
- Front-of-house display creation
- Basic math
- Verbal and written communication
- Organization
- Computer skills (basic)
Supported multiple tasks effectively to maintain service quality
Welcomed guests warmly to create a friendly atmosphere
Collaborated with team members to enhance service delivery
Maintained cleanliness standards throughout the establishment
Utilized memory retention skills to remember guest preferences
Demonstrated expertise in hospitality service to improve guest satisfaction
Timeline
Waitress/Bartender
Sissy k’s/ Wild Rover
11.2022 - 03.2026
Waitress
Sam and Joes
10.2022 - Current
Administrative Assistant
Harris Sea Ranch Beach Hotel
04.2019 - 02.2023
High School Diploma -
Danvers High School