Cindy Pabon
Columbia,PA
Summary
Dedicated professional with expertise in crisis intervention, client advocacy, and behavioral observation. Experience in coordinating care strategies and facilitating group activities, fostering a nurturing atmosphere that enhances client well-being and social skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Phoenix Behavioral Consulting
Lancaster, Pennsylvania
08.2025 - Current
- Monitored client behavior, documenting significant changes for treatment team review.
- Assisted in implementing individualized care plans for clients.
- Facilitated group activities to enhance client engagement and social skills.
- Maintained accurate documentation of client interactions and progress.
- Educated clients on coping skills and behavioral techniques, enhancing their ability to manage challenges.
- Collaborated with multidisciplinary teams to coordinate care strategies.
- Ensured a safe and supportive environment for all clients.
- Documented behavioral incidents to keep accurate records.
- Encouraged positive self-esteem among clients by providing feedback and recognition for accomplishments.
- Observed changes in client behavior and reported any concerning trends to the supervisor.
- Modeled appropriate communication and problem-solving skills in crises involving clients and family.
Bilingual Enrollment Specialist
Phillips Managed Support Services
Middletown, Pennsylvania
06.2019 - 09.2025
- Communicated effectively via telephone and email with prospective families.
- Enhanced customer service by promptly addressing inquiries and resolving issues promptly.
- Provided services to families and potential learners.
- Handled sensitive information discreetly while adhering to company policies regarding privacy protection, according to FERPA guidelines.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Para-educator, Special Education
Lancaster Lebanon IU13
06.2019 - 08.2019
- Provided personalized educational, behavioral, and emotional support to individual students, fostering positive learning outcomes.
- Facilitated self-advocacy skills development by guiding students in effectively expressing their needs within the classroom.
- Recorded student performance, attendance, and progress towards Individualized Education Plan (IEP) goals, ensuring compliance and tracking development.
Front Desk/ Guest Services
Turkey Hill Experience
06.2011 - 07.2019
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Developed strong rapport with repeat guests through personalized service and genuine attentiveness to their preferences and needs.
- Promoted hotel amenities, upselling additional services to enhance overall guest satisfaction.
- Processed payments accurately, balancing daily cash drawer transactions and reporting discrepancies accordingly.
Interpreter/Translator
Donegal Middle School
08.2007 - 07.2019
- Provided oral interpretations for families during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Translated and Interpreted within Donegal School District during Parent/Teacher Open House, Individualized Education Program (IEP) meetings, Truancy Court Hearings, and Phone Conferences.
Para-educator
Donegal Middle School
08.2005 - 07.2019
- Developed and implemented tailored services to address individual student needs and enhance learning experiences.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student progress through regular assessments, adjusting instructional methods accordingly to maximize effectiveness.
- Supported teachers in managing diverse classroom populations by providing targeted interventions for students who required additional assistance or modifications.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Delivered specialized instruction to students with learning disabilities in inclusive classroom settings.
- Recorded student behaviors and implemented targeted interventions to support individual learning plans.
Education
Master of Science - Applied Psychology
Albright College
Reading, Pennsylvania05-2024
Bachelor of Science - Organizational Behavior/Applied Psychology
Albright College
Reading, Pennsylvania05-2022
Skills
- Crisis Intervention
- Behavioral Observation
- Assessment techniques
- Client Advocacy
- Client Relationship Building
- Documentation Management
- Deadline Management
- Customer service expertise
- Bilingual
- Exceptional communication
- Conflict resolution
- Interpersonal Communication
Accomplishments
- Interpreted for the District Office of Judge Albert Esq. District 02-3-03 Mount Joy, PA
- Translated documents and interpreted for all of Donegal School District's Principals, Social Worker and Guidance Counselor.
- Interpreted for Spanish speaking families at the local food bank while also negotiating necessary resources.
- Facilitated and organized the Secret Santa program for the elementary school.
- Was the creative designer for the elementary school yearbook for seven years, which included layout and point person for Lifetouch.
- Interpreted for Pope Francis, in Philadelphia, during the "Meeting of Families" event in 2015.
Languages
Spanish
Certification
- Certified Medical Interpreter, Red Cross - 2014
- Successfully completed the "Bridging The Gap Medical Interpreter Training" in Philadelphia, PA through the Nationalities Service Center in March of 2014.
Timeline
Behavior Health Technician
Phoenix Behavioral Consulting
08.2025 - Current
Bilingual Enrollment Specialist
Phillips Managed Support Services
06.2019 - 09.2025
Para-educator, Special Education
Lancaster Lebanon IU13
06.2019 - 08.2019
Front Desk/ Guest Services
Turkey Hill Experience
06.2011 - 07.2019
Interpreter/Translator
Donegal Middle School
08.2007 - 07.2019
Para-educator
Donegal Middle School
08.2005 - 07.2019
Master of Science - Applied Psychology
Albright College
Bachelor of Science - Organizational Behavior/Applied Psychology
Albright College