Cindy Parra
Starbucks
Houston,TX
2
Languages
5
years of professional experience
Results-driven Shift Supervisor with expertise in customer service, team performance enhancement, and operational efficiency. Seeking to leverage skills in strategic planning, team leadership, and problem-solving to drive business objectives.
Work History
Shift Supervisor
11 Months- Supervised daily processes to ensure operational efficiency and deliver exceptional customer service.
- Guided new team members through comprehensive training on company standards and best practices to enhance team performance.
- Administered inventory levels to support uninterrupted service and meet customer demand during high-traffic times.
- Analyzed current operations and instituted improvements to accelerate service delivery and enhance overall quality.
- Investigated and resolved customer issues promptly, ensuring a high level of service and fostering long-term loyalty.
- Implemented systematic organization and cleanliness protocols in production areas to enhance safety and workflow efficiency.
Manager
2 Years 6 Months- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and a comprehensive rewards and recognition program.
- Managed and motivated employees to be productive and engaged in work.
Server
1 Year 6 Months- Delivered exceptional customer support to maintain high levels of customer satisfaction and encourage loyalty.
- Maintained a pristine and organized dining environment to enhance guest experience during busy service periods.
- Investigated and resolved customer issues efficiently, contributing to positive dining experiences and customer retention.
- Coordinated with team members during high-traffic periods to ensure efficient operations and superior customer service.
Education
High School Diploma
No Degree
Skills
Hospitality management experience
Workplace safety
Analyzing personnel and business requirements
Assessing partner performance for enhancement
Team leadership
Strategic growth assessment
Assessing professional growth opportunities
Skilled in fostering client connections
Service improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
09.2025 - CurrentRead More
Manager
Oh My Tea
03.2023 - 09.2025Read More
Server
Son Nam Restaurant
09.2021 - 03.2023Read More
High School For Law And Justice
High School Diploma
Read More
Arizona State University
No Degree
Read More