Cindy Parrott
Pacific,MO
Summary
Results-driven professional with extensive experience at Citi, excelling in data validation and process documentation. Proven ability to optimize workflows and train teams effectively. Recognized for enhancing transaction accuracy and streamlining invoice processing, demonstrating strong problem-solving skills and meticulous attention to detail. Committed to delivering high-quality outcomes in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Service Process Cordinator /Data Validation Analyst
Citi
O'Fallon, MO
06.2019 - 05.2025
- Received completed transactions from surrounding groups for final review.
- Validated transactions to ensure compliance with established procedures.
- Assisted in writing procedures for familiar processes to enhance clarity.
- Reviewed all procedures to maintain up-to-date information and accuracy.
- Trained employees on processes to promote consistent understanding and execution.
- Ordered access as required to facilitate operational needs.
Research Specialist / CEOS/ P2P Processor
Citi
Pacific, MO
06.2016 - 06.2019
- Processed P2P CEOS items by sequentially inputting data from NAP Accounting mailbox.
- Handled invoice requests from NAP invoice mailbox efficiently.
- Trained team members on new invoice startup request system, enhancing operational knowledge.
- Streamlined CEOS P2P processes to improve workflow efficiency.
- Acquired proficiency in 3rd party process and trained team prior to group merger.
OPS Support Specialist/ Lead Over NBS (National Ba
Citi
O'Fallon, MO
06.2013 - 06.2016
- Verified functionality of all processors and ensured timely processing of checks.
- Coordinated with NBS help desk to resolve terminal issues promptly.
- Managed daily workflow and conducted end-of-day balancing procedures.
- Executed end-of-day filing to maintain accurate records.
- Assisted in streamlining processes through completion of several projects.
- Resolved significant banking issue involving issuance of hundreds of checks over one weekend.
- Developed initial tracking spreadsheet for NBS requests to improve night-time balancing for each processor.
OPS Support Specialist/ NBS (National Banking Syst
Citi
O'Fallon, MO
06.2010 - 06.2013
- Facilitated merging of Citigold and NBS.
- Processed items received in National Banking System throughout day.
- Trained new processors to enhance team capabilities.
- Participated in special projects, contributing to innovative solutions.
- Conducted COB testing to ensure system reliability.
- Assisted in procedure development for operational efficiency.
OPS Support Specialist/Exception Processing
Citi
O'Fallon, MO
08.2002 - 06.2010
- Processed Citigold accounts using batching system, CWAY, ensuring accuracy and efficiency.
- Managed three-day closing process for Citigold accounts to meet deadlines.
- Received requests through IEWA from San Antonio, streamlining workflow.
- Proofed items from proof department to maintain quality standards.
- Handled ACH items from New York, ensuring timely processing.
- Processed wire requests from wires department, facilitating smooth transactions.
- Assisted in transition of Citigold department into NBS department, supporting operational continuity.
Education
High School Diploma -
Eureka High School
Eureka, MOSkills
- Data validation
- Process documentation
- Invoice processing
- Transaction analysis
- Procedure review
- Quality assurance
- Workflow optimization
- Data entry
- Training development
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Adaptability
- Data transformation
- Data monitoring
- Data reporting
- Data auditing
- Data quality assurance
- Problem-solving abilities
- Adaptability and flexibility
- Process validation
Timeline
Service Process Cordinator /Data Validation Analyst
Citi
06.2019 - 05.2025
Research Specialist / CEOS/ P2P Processor
Citi
06.2016 - 06.2019
OPS Support Specialist/ Lead Over NBS (National Ba
Citi
06.2013 - 06.2016
OPS Support Specialist/ NBS (National Banking Syst
Citi
06.2010 - 06.2013
OPS Support Specialist/Exception Processing
Citi
08.2002 - 06.2010
High School Diploma -
Eureka High School