Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Cindy Pertzborn

Cindy Pertzborn

Grapevine,TX

Summary

Skilled Interviewer with a Master's in counseling well-versed in developing relationships with internal team members and applicants in order to fill open positions with best-fitting candidates. Proficient sorting resumes, determining applicant eligibility, and performing skill assessments. Well-organized professional equipped with varied experience in administrative roles and recognized for resolving problems and improving customer satisfaction.

Overview

23
23
years of professional experience

Work History

Customer Success Manager

SS Media
Grapevine, TX
01.2018 - Current
  • Responsible for assisting a high volume of customers for a company that averages one million dollars of sales each month.
  • Excel in conflict resolution resolving customer issues quickly and efficiently by demonstrating empathy and possessing strong analytical skills.
  • Consistently achieve high satisfaction ratings through proactive resolutions of customer issues.
  • Pre and post-sales support specialist.

Curriculum Writer

Mindworks Resources
Coppell, TX
10.2011 - 12.2018
  • Wrote lessons for the Imaginate after-school curriculum designed to inspire creativity, imagination, and problem-solving.
  • Engaged in brainstorming meetings and researched educational topics.
  • Proofread and edited all lessons written by the entire writing team.
  • Coordinated efforts with the procurement department ensuring projects fell within budget.
  • Collaborated on projects with marketing and graphic design departments.

Small Business Owner

Self-Employed
Grapevine, TX
07.2003 - 07.2012
  • Interviewed, hired, and trained seasonal staff.
  • Responsible for all aspects of the business to include wholesale and retail sales, product development, purchasing, marketing, and customer service.
  • Devised processes to boost long-term business success and increased profit levels 25% each year.

Senior Human Resources Specialist

Nest Entertainment
Irving, TX
04.1992 - 06.1993
  • Responsible for hiring 200 employees within one year by screening applicants, conducting interviews, coordinating follow-up interviews with hiring managers, extending job offers, and processing new hire paperwork.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Advocated for staff members and counseled supervisors to identify and resolve conflicts.
  • Trained new employees on company and communication standards.

Recruiter/Marketing Coordinator

Calhoun & Associates, Inc.
Dallas, TX
03.1990 - 02.1992
  • Recruited client companies and placed professionals in career positions by pre-screening resumes, scheduling interviews, conducting reference checks, and completing new hire paperwork.
  • Communicated with applicants across various stages of hiring process.

Education

Masters of Education - Counseling

University of North Texas
Denton, TX

Bachelor of Science - Psychology

Iowa State University
Ames, IA

Skills

  • In-person and telephone interviewing
  • Active listening and written communication
  • Customer Relations
  • Complaint resolution and customer retention
  • Training and mentoring
  • Recordkeeping
  • Organization and Time Management
  • Record Keeping
  • Patient and Empathic

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Success Manager

SS Media
01.2018 - Current

Curriculum Writer

Mindworks Resources
10.2011 - 12.2018

Small Business Owner

Self-Employed
07.2003 - 07.2012

Senior Human Resources Specialist

Nest Entertainment
04.1992 - 06.1993

Recruiter/Marketing Coordinator

Calhoun & Associates, Inc.
03.1990 - 02.1992

Masters of Education - Counseling

University of North Texas

Bachelor of Science - Psychology

Iowa State University

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Cindy Pertzborn