Cindy Quebrada
Elizabeth
Summary
Dynamic Transportation Coordinator with proven expertise in optimizing routing, coordinating schedules, and enhancing workflow efficiencies. Recognized for exceptional conflict resolution and documentation management skills.
Overview
23
23
years of professional experience
Work History
Transportation Coordinator
ICU Recovery LLC
Carteret
03.2021 - 01.2026
- Coordinated transportation schedules to ensure timely patient recovery and delivery.
- Managed logistics for efficient routing of vehicles and personnel.
- Collaborated with team members to resolve transportation issues promptly.
- Assisted in training new staff on transportation protocols and procedures.
- Communicated with drivers during transit, clearly conveying route updates.
- Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
- Developed transportation plans that balanced cost savings with on-time delivery for customer satisfaction.
- Coordinated driver loads and managed dispatch tasks for effective resource allocation.
HR Recruiter
Empire Workforce
Elizabeth
03.2020 - 03.2021
- Managed end-to-end recruitment processes for diverse positions across multiple departments.
- Collaborated with hiring managers to define role requirements and candidate profiles.
- Utilized applicant tracking systems to streamline candidate sourcing and selection.
- Conducted interviews to assess candidate qualifications and cultural fit within the company.
- Developed partnerships with external recruitment agencies to enhance talent sourcing.
- Coordinated job fairs to showcase employment opportunities and attract diverse candidates.
- Provided training and mentorship to junior recruiters on best practices in hiring processes.
- Source qualified candidates through online job boards, social media networks, referrals.
- Coordinated onboarding process for new hires, including orientation and benefits enrollment.
- Facilitated positive candidate experience by providing timely updates throughout recruitment process.
HR Coordinator
Always Home Care
Elizabeth
02.2016 - 02.2020
- Coordinated recruitment processes for various positions within the home care sector.
- Managed employee onboarding and orientation programs for new hires.
- Maintained accurate employee records and updated HR databases consistently.
- Assisted in developing and implementing HR policies and procedures.
- Supported performance evaluation processes by gathering feedback from managers.
- Addressed employee inquiries regarding benefits, policies, and workplace issues.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Generated monthly reports regarding employee absences and tardiness.
- Maintained employee records in compliance with applicable laws and regulations.
- Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
Medical Office Receptionist
Medical Services
Jersey City
05.2014 - 02.2016
- Managed patient check-in and appointment scheduling efficiently.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Processed insurance information and verified patient eligibility for services.
- Maintained organized patient records in electronic health record system.
- Provided excellent customer service to patients and families in a busy environment.
- Collaborated with medical staff to ensure smooth office operations daily.
- Trained new receptionists on office procedures and software systems effectively.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled patient appointments collected co-pays and verified insurance coverage.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Entered patient information into electronic medical record system.
- Verified patient demographic and insurance information at each visit.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments by telephone or in person.
- Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
Medical Office Receptionist
NJ Center for Pain & Rehabilitation
Elizabeth
11.2009 - 04.2014
- Managed patient check-in and appointment scheduling efficiently.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Processed insurance information and verified patient eligibility for services.
- Maintained organized patient records in electronic health record system.
- Assisted with billing inquiries and coordinated payment collections.
- Provided excellent customer service to patients and families in a busy environment.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled patient appointments collected co-pays and verified insurance coverage.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Verified patient demographic and insurance information at each visit.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained professional relationships with colleagues, physicians and vendors.
- Scheduled appointments by telephone or in person.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
- Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
Office Front Desk
ABC Physical Therapy
Somerville
06.2004 - 06.2009
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front desk /Medical Assistant
Dr. Cataldo Cacace
Union City
09.2002 - 09.2004
- Welcomed patients and ensured smooth check-in processes.
- Managed appointment scheduling and coordinated patient flow.
- Maintained accurate patient records using electronic health systems.
- Assisted physicians with minor procedures and patient examinations.
- Provided administrative support by handling phone inquiries and messages.
- Educated patients on office policies, procedures, and insurance information.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Collaborated with medical staff to enhance patient care experiences.
- Coordinated with physicians' offices to ensure accurate transfer of medical records between facilities.
- Provided customer service assistance to help resolve any issues that arose during check-in or checkout processes.
- Answered multi-line phone system, routed calls appropriately and took messages as needed.
- Verified patient information for accuracy in electronic health records system.
- Responded to patient inquiries regarding insurance coverage and billing matters.
Education
High School Diploma -
John Bown
Flushing, NY06-1995
Skills
- Transportation logistics
- Route optimization
- Driver coordination
- Documentation management
- Customer service
- Staff training
- Conflict resolution
- Workflow coordination
- Transportation scheduling
Timeline
Transportation Coordinator
ICU Recovery LLC
03.2021 - 01.2026
HR Recruiter
Empire Workforce
03.2020 - 03.2021
HR Coordinator
Always Home Care
02.2016 - 02.2020
Medical Office Receptionist
Medical Services
05.2014 - 02.2016
Medical Office Receptionist
NJ Center for Pain & Rehabilitation
11.2009 - 04.2014
Office Front Desk
ABC Physical Therapy
06.2004 - 06.2009
Front desk /Medical Assistant
Dr. Cataldo Cacace
09.2002 - 09.2004
High School Diploma -
John Bown