Cindy Quinones

• Resident support: Acted as primary contact for residents, resolving property issues in person and over the phone with professionalism and courtesy
• Onboarding: Completed welcome calls and emails for new residents; coordinated with Housing Authority to ensure smooth transitions.
• Rent collection: Conducted outbound delinquency calls, addressing rent collection and chargebacks to maintain financial compliance.
• Compliance management: Managed and closed Municipality and HOA violation infractions, ensuring timely resolution and adherence to regulations.
• HOA coordination: Assisted with HOA renewals and new applications, liaising with HOA representatives for clear and timely communication.
• Task management: Reviewed and completed all CSR Dashboard tasks efficiently, meeting deadlines consistently.
• Technology proficiency: Utilized Microsoft Outlook, Word, Excel, SharePoint, Teams, Salesforce, Yardi, Rent Café, Atlas, and SMS to track tasks, manage work orders, and maintain documentation.
• Customer engagement: Responded proactively to inquiries across multiple communication channels, ensuring satisfaction and timely resolution.
• Relationship building: Developed strong resident relationships through active listening, tailored solutions, and consistent follow-up.
• Cross-functional collaboration: Partnered with maintenance, leasing, HAP accounting, and IH compliance teams to resolve complex issues and deliver seamless service.
• Multi Family homes
• Hybrid position

• Efficiently managed sales orders for products and services from both existing and prospective customers. Utilized CRM software (MACOLA & SYNERGY) to access detailed information on customers, products, orders, pricing, and vendors, ensuring accurate and timely processing of transactions.
• Proactively identified and resolved issues related to products, services, order processing. Ensured customer satisfaction by maintaining smooth operational workflows and addressing concerns promptly and accurately. Provided effective communication with current and potential customers regarding products and service inquiries.
• Specialized in supporting families of the deceased, funeral homes, and cemeteries by managing orders for funeral or cremation services.
• Processed orders via phone, email, or fax with accuracy, sensitivity, and timeliness during critical situations. Adhered strictly to HIPAA guidelines to protect sensitive medical information while working with families, funeral homes, and cemeteries.
• Delivered personalized recommendations and suggested additional relevant products or services to meet family and customer needs, enhancing overall experience.
• WFH - Due to COVID

3Provided exceptional customer service by effectively managing inbound calls addressing customer inquiries with empathy and understanding.

• Coordinated scheduling and appointment logistics for multiple Doctor's and Specialty departments, ensuring operational efficiency.
• Maintained accurate records in EPIC databases, streamlining data entry and retrieval processes of all patient information and demographics.
• Managed difficult situations calmly and effectively while maintaining a positive attitude towards patients.
• Met performance goals and call center metrics in fast-paced performance setting.

• Consulted and pre-screened patients for LASIK candidacy, ensuring compliance with medical guidelines.
• Managed approximately 100 incoming and outgoing calls daily, providing exceptional customer service and support.
• Scheduled and confirmed patient appointments and procedures while verifying insurance benefits and referrals.

• Provided comprehensive office support, including managing incoming calls and directing them to appropriate personnel.
• Maintained organized flow of correspondence and managed the requisition of office supplies.
• Documented HR-related activities.
• Ensured conference rooms were prepared for meetings by setting up audio-visual equipment as required.
• Provided excellent customer service by responding promptly to inquiries from clients or vendors.
• Assisted in organizing special events for staff members including holiday parties.
• Handled confidential data with discretion and maintained records according to established policies.
• Assisted with the preparation of presentations for board members.
• Received incoming mail and distributed it appropriately.
• Provided administrative support to executives including managing emails, phone calls, and other correspondence.
• Performed additional tasks assigned by supervisors such as researching topics online or making photocopies of documents.
• Managed office supplies inventory and placed orders when needed.
• Greeted and directed visitors and guests in a professional manner.
• Developed effective filing systems to maintain confidential information securely.

• Researched complex problems using internal resources or external sources when needed.
• Provided excellent customer service and technical support to customers via phone, email, chat, or other communication channels.
• Reporting new loss reports on auto claims by phone and notating all pertinent information.
• Participated actively in team meetings to discuss challenges faced during calls.
• Maintained up-to-date records of customer interactions and transactions in CRM software.
• Verified accuracy of information entered into the system for tracking purposes.
• Utilized knowledge of company products and services to accurately answer customer inquiries.

• Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
• Developed strong relationships with customers through exceptional customer service.
• Maintained organized filing system both electronically and manually for easy access when needed.
• Collection- Tracking- following all legitimate laws under the FDCPA

• Maintains quality relations with client accounts, through knowledge of the company's products and services (consumers, professionals, dealers, manufacturers, and extended warranty providers.
• Committing excellence in by exceeding requirements of providing products repaired to the highest industry and statutory and regulatory standards Assisted Kodak in all customer service support repair calls.
• Provided technical assistance when necessary to troubleshoot any issues that arose.
• Documented detailed notes of all conversations with customers.

• A representative for Florida’s Turnpike Enterprise Sun Pass Division. Successfully managed to take 100 plus calls daily.
• Provided accurate and appropriate customer account information regarding Sun Pass transponder.
• New account transponder activations, updating account information.
• Provide information on inquiries of account balance, traffic violation or uniform citations, court dates, and fees.
• Met daily customer service quotas with a focus on quality.

• Arranged showings of available storage units for prospective tenants using effective sales techniques.
• Inspected storage prior to move-in and upon move-out, documenting any damage or cleanliness issues.
• Greeted visitors at the office reception desk and directed them appropriately.
• Processed applications quickly and efficiently while adhering to all storage rental regulations.
• Prepared required documents, such as leases, and renewal agreements, according to storage requirements.
• Facilitated timely rent collection from tenants, issuing late notices when necessary.

• Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new products or services.
• Provided account support by responding to inquiries in a timely manner.
• Maintained detailed records of all transactions within assigned accounts.
• Account representative for major industries - FDOT-PACCAR -US MILITARY.
• 100 plus calls daily both inbound, outbound, and follow-up calls.
• Successfully managed the highest volume accounts, and The United States Military.
• Demonstrated excellent critical thinking skills with an emphasis on customer service satisfaction.
• Provided quotes on new contracts and yearly bids for customers.
• Expedited orders upon customers’ request, tracking of shipments, and confirmation of delivery.
• Adhered to the proper procedure for returned shipment of products. Successful in cross-selling new compliance product lines.