Cindy Y Quiroz
2134 Broadway Apt 3E Astoria,NY
Summary
Dedicated professional with a strong skill set seeking to contribute to organizational objectives in a collaborative team environment. Committed to aligning knowledge and capabilities with company mission and values to drive success and growth. Passionate about making a meaningful impact through teamwork and collective effort.
Overview
21
21
years of professional experience
Work History
Health Insurance Broker
Independent Contractor
Queens, NY
05.2022 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
Mobile Outreach Representative
NYC Department of Housing Preservation & Development
New York, NY
01.2019 - 01.2022
- Drive mobile unit to and from events and various locations around the five boroughs
- Conduct and participate in community events; in conjunction with other team members, alone or in coordination with internal and external partners in various settings to bring housing-related resources and services to the general NYC population
- Perform follow up with constituents, city officials and community organizations; make note of direct inquiries and issues to the appropriate HPD department(s) for follow-up
- Conduct outreach to promote services offered on the van and coordinate with appropriate Agencies, community-based staff and host sites for maximum delivery of services
- Perform various other tasks for the Division when not in the field
- Always ensure the van it’s fully stock with pertinent materials, and in advance of scheduled events
- Set up and break down of HPD exhibits, materials and equipment prior to and after an event
- Maintain mobile unit; must keep van’s interior and exterior clean, neat and organized always
- Report any mechanical problems with the van; updating Unit coordinator and Director on repairs needed and replacement of supplies
- Prepare monthly vehicle reports
City Services Navigator
Mayor’s Office of Immigrant Affairs
Queens, NY
01.2018 - 01.2019
- Helped immigrants understand and obtain City services by referring them to government agencies and community organizations that provide needed services.
- Referring constituents in a warm and helpful way to selected services regardless of immigration status.
- Conducted Outreach to the public at the Flushing library site.
- Utilized over-the-phone interpretation through Language Line to ensure that all constituents can be helped in their primary language
- Informed for the following areas and more: immigration legal services, social services/case management, housing, workers’ issues, health care, education, food help, childcare, child protective services, seniors, small businesses, financial services, domestic violence, crime victims, and international consulates.
- Kept daily log for conducted outreach through the site
- Worked in one of the three most productive sites of the program making me the navigator who has shared information with the greatest number of people - nearly 1150 since we started
- Assisted in implementing various alternative management programs.
Enrollment Specialist
HRA Department of Social Services – IDNYC Program
New York, NY
01.2014 - 01.2018
- Reviewed applicants’ documents for completeness, ensuring the applicant has all necessary paperwork and documentation as they go through the enrollment process
- Navigated the enrollment database, scanning documents into the database, and entering in all necessary information for applicants
- Maintained the scanners, computers, and other technology used during the enrollment process
- Processed one thousand applicants per month
- Responsible of ordering site materials, supplies and inventory
- Worked in special projects as the Homebound Project as directed by management
- Supervised pop-up set ups and breakdowns on site, and trouble shoot any issues that might arise
- Liaise with the host partner during set ups to make sure we have everything that we need to have a successful launch
- Conducted pop up site visits as needed
- Assisted the homebound/mobile unit team as needed. Scheduling homebound visits as requested by customers
- Be present on site throughout set up to ensure all equipment is set up correctly and functional
Field Enrollment Counselor
Maximus, Corporation
New York, NY
01.2012 - 01.2014
- Conducted face-to-face outreach and enrollment services, including education on Managed Care options and public health programs, to clients at Medicaid offices, provider sites and community-based organizations
- Responsible to order and distribute program and administrative materials/supplies to the team
- Directed enrollment/transfer/disenrollment services, including responding to mail information in Response to requests and referred clients in the event of problems or concerns
- Performed on site and webinar training presentations to providers about Managed Long Term Care program (MLTC)
- Processed and distributed Auto-Assignments projects to staff daily
- Supervised a group of six staff members, and new staff training on the New York Medicaid Choice Project
- Interfaced with HRA or LDSS county staff and maintain professional and positive relationship with all HRA, LDSS staff, community groups, and clients
- Handled duties and responsibilities to the Outreach supervisor on their behalf
- Performed responsible office, supervisory and administrative functions utilizing automated and manual office systems on behalf of Outreach supervisor
Child-Care Provider
Self-Employed
College Point, NY
01.2009 - 01.2012
- Instructed academically children between the ages of three to five years
- Responsible for the care of two children aged six months to five years
- Prepared calendar for daily meals
- Planned and supervised activities
Administrative Assistant
Friends of Israel Disabled Veterans
New York, NY
01.2007 - 01.2009
- Collected and entered confidential data into centralize fundraising Raiser's Edge Database
- Received and assisted walk-ins’ clients with donations
- Maintained fundraising database, processed reports, created queries, and gift batches
- Processed lockbox credit cards donations
- Controlled monthly Charity Box and credit cards online donations
- Managed and mail out honor and memorial cards
CUNY Office Assistant
CUNY Queensborough Community College
Bayside, NY
01.2004 - 01.2007
- Processed donor gifts and acknowledgement letters in the Raiser's Edge database
- Oversaw Alumni memberships and renewals in the Raiser's Edge database
- Coordinated disbursements and credit card charges
- Acted as liaison between the QCC Alumni Association and the QCC Alumni Cabinet
- Assisted in coordinating special alumni and donor events
- Provided receptionist services: set up appointments, kept calendar, and referred students, faculty, other University employees and the general public to proper areas/person
- Furnished purchase orders and supply orders; verified deliveries
- Managed work assignments and timesheets for student aides
Education
Accident & Health License - Health Insurance
New York State Department of Financial Services
New York05.2023
Certified Application Counselor (CAC) - undefined
New York State Department of Health
New York, NY01.2013
Associate Applied Science - Business Administration
Plaza College
Forest Hills, NY01.2012
Equivalent High School Diploma GED - undefined
New York State Department of Education
New York, NY01.1997
Skills
- Experience conducting Field group presentations
- Hands on experience in ensuring that appropriate changes are made to resolve customers’ problems
- Excellent organizational, interpersonal skills
- Fluent in Spanish-Certified
- Experience working in different enrollment centers including the highest processing applications within New York City
- Achieved commendation from HRA commissioner Steve Banks for best Customer Service team
- Keep a zero-error accuracy on the DAR monthly report
- Keyboarding 60 WPM
- Responsible, Ethical, Reliable and Hardworking Individual
- Excellent written and oral communication skills, ability to perform comfortably in a fast-paced, deadline-oriented work environment; and the ability to work as a team member, as well as independently
- Proficient in MS Office - Word, Excel, PowerPoint, Outlook, Lotus Notes, Lexis Nexis, and Raiser's Edge
- Interact well with clients and demonstrate enjoyment on face to face communication
- Proficient in HPD application programs such as PROS, & HPD info
Timeline
Health Insurance Broker
Independent Contractor
05.2022 - Current
Mobile Outreach Representative
NYC Department of Housing Preservation & Development
01.2019 - 01.2022
City Services Navigator
Mayor’s Office of Immigrant Affairs
01.2018 - 01.2019
Enrollment Specialist
HRA Department of Social Services – IDNYC Program
01.2014 - 01.2018
Field Enrollment Counselor
Maximus, Corporation
01.2012 - 01.2014
Child-Care Provider
Self-Employed
01.2009 - 01.2012
Administrative Assistant
Friends of Israel Disabled Veterans
01.2007 - 01.2009
CUNY Office Assistant
CUNY Queensborough Community College
01.2004 - 01.2007
Certified Application Counselor (CAC) - undefined
New York State Department of Health
Associate Applied Science - Business Administration
Plaza College
Equivalent High School Diploma GED - undefined
New York State Department of Education
Accident & Health License - Health Insurance
New York State Department of Financial Services