Cindy Rivera Avila
Family Company
Indianapolis,IN
2
Languages
4
years of professional experience
- Bilingual professional with strong customer service skills. Proven ability to resolve inquiries efficiently and enhance client satisfaction while managing scheduling and document preparation.
- Adaptable professional with experience in customer service and administrative support. Known for problem-solving and bilingual communication skills, ready to leverage these strengths to enhance efficiency and client satisfaction.
Work History
Secretary Intern
1 Year 11 Months- Managed scheduling and calendar organization for executive team.
- Assisted in preparing documents and reports for meetings.
- Conducted research to support project development initiatives.
- Maintained filing systems, ensuring easy access to information.
Customer Service Representative
11 Months- Assisted customers in both English and Spanish, resolving inquiries efficiently.
- Provided accurate information regarding products, services, and policies to enhance customer satisfaction.
- Addressed escalated concerns promptly, ensuring positive resolutions for client issues.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma
Skills
Document preparation
File management
Calendar management
Customer service
Fast learner
Problem-solving
Accomplishments
- Collaborated with team of 3 in the development of Mansur construction.
- Supervised team of 3 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Secretary Intern
Family Company
08.2023 - 07.2025Read More
Customer Service Representative
Whispering Pines Apartments
02.2021 - 01.2022Read More
Ben Davis High School
High School Diploma
Read More