Cindy Roberts
Tulsa,OK
Summary
Proven Sales Director at Heritage Point Senior Living, I excel in relationship building and sales expertise, driving customer satisfaction and achieving sales goals. With a knack for creative thinking and a goal-oriented approach, I consistently foster long-term client relationships and enhance product knowledge, ensuring positive customer engagement and reliable service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Sales Assistant
The Grove Assisted Living and Memory Care
02.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Community Relations
Home Helpers Home Care
02.2023 - 02.2024
- Strengthened brand reputation within the community through consistent communication and positive interactions.
- Drove organizational visibility by participating in local events, networking groups, and industry associations.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Participated in industry events and trade shows to promote products and services.
Sales Director
Heritage Point Senior Living
03.2021 - 01.2023
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of our services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Concierge
Legend Senior Living
10.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Science - Communications
Oklahoma State University
Stillwater, OK05.1992
Skills
- Goal-Oriented
- Sales expertise
- Customer Service
- Product Knowledge
- Relationship Building
- Reliable and Responsible
- Positive Customer Engagement
- Creative Thinking
Timeline
Sales Assistant
The Grove Assisted Living and Memory Care
02.2024 - 07.2024
Community Relations
Home Helpers Home Care
02.2023 - 02.2024
Sales Director
Heritage Point Senior Living
03.2021 - 01.2023
Concierge
Legend Senior Living
10.2019 - 01.2021
Bachelor of Science - Communications
Oklahoma State University
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