Cynthia G Robles
Puyallup
Summary
Dedicated medical assistant with 6 years of experience in patient care and administrative support within healthcare settings. Proficient in managing electronic health records, performing laboratory procedures, and ensuring compliance with HIPAA regulations. Skilled in phlebotomy and patient assessments, with a strong commitment to delivering exceptional customer service and supporting clinical operations. Bilingual, enhancing communication with diverse patient populations.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Sun city sports medicine clinic
El Paso
10.2023 - 04.2024
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Scheduled appointments for patients, coordinating with other departments as needed
- Managed patient medical records by accurately documenting information in electronic health record systems
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Assisted with patient billing processes, including verifying insurance coverage and submitting claims
Medical Assistant
Advanced Fertility Center
Odessa
09.2020 - 08.2023
- Performed in-office procedures
- Provided patient care
- Obtained patient vitals
- Performed blood draws
- Responsible for back office duties
- Ordered labs
- Andrology
- Used EHR system
- Scheduled patient appointments
- Performed patient assessments
- Responsible for front office duties
- Processed medication refill requests
- Assisted doctor with in-office procedures
- Injections
Medical Assistant
Country Club Medical Clinic
New Mexico
08.2019 - 08.2021
- Used EHR system
- Administered vaccines
- Obtained patient vitals
- Performed patient assessments
- Processed medication refill requests
- Blood draw
- Patient Care
- Wound Care
Education
Medical Assistant - College Degree
Vista College
El Paso, TXHigh school diploma -
Santa Teresa High School
Santa Teresa, NMSkills
- Laboratory Procedures
- Bilingual- Spanish
- Phlebotomy
- Fertility
- Venipuncture
- Experience Administering Injections
- Customer service
- Laboratory Experience
- Patient Care
- Anatomy Knowledge
- Vital Signs
- Host/Hostess
- Organizational skills
- EMR Systems
- Medical Scheduling
- Spanish
- Medical terminology
- Expert
- Andrology
- Medical Office Experience
- Electronic health records
- Patient scheduling
- HIPAA compliance
- Medical billing
- Insurance verification
- Laboratory ordering
- Problem solving
- Attention to detail
- Team collaboration
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Assistant
Sun city sports medicine clinic
10.2023 - 04.2024
Medical Assistant
Advanced Fertility Center
09.2020 - 08.2023
Medical Assistant
Country Club Medical Clinic
08.2019 - 08.2021
Medical Assistant - College Degree
Vista College
High school diploma -
Santa Teresa High School