Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Sachs

Appleton,WI

Summary

Motivated Team Lead with extensive expertise in optimizing team performance to enhance operational efficiency. Proficient in strategic planning, project management, and conflict resolution, driving significant improvements in productivity and business growth. Recognized for creating positive work environments that promote professional development and collaboration among team members.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Lead – System Analyst - Claims Suite Project

SECURA
Neenah, WI
03.2023 - Current
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Monitored team progress and enforced deadlines.
  • Build and maintain team rapport, ensuring effective collaboration and communication.
  • Mentor employees to enhance skills and drive career growth within the organization.
  • Ensured alignment of solutions with business goals and user experience standards.
  • Forged strong partnerships.
  • Monitor project developments for team, stakeholders, and sponsors.

Customer Experience Owner

CONNECT powered by AMFAM
De Pere, WI
07.2020 - 03.2023
  • Directed projects or components within larger initiatives pertaining to ongoing activities.
  • Presented actionable recommendations grounded in customer insights and competitor analysis for strategic initiatives.
  • Presents strategic proposals informed by comprehensive customer data.
  • Connected customer service experiences to organizational goals by managing performance indicators.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Developed policies and procedures for the organization.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Education

Business Management -

RASMUSSEN
03-2024

Marketing -

NWTC

Skills

  • Project management
  • Strategic Leadership Skills
  • Presentation Skills
  • Skilled in Waterfall Development Process
  • Customer Insight Expertise
  • Relationship Development
  • Power BI Reporting Skills
  • Lean Methodology Certified
  • Change Implementation
  • Collaborative Spirit
  • Experience with XM and Qualtrics
  • Experience Journey Mapping Techniques
  • Trained in Agile Practices

Certification

  • CSPO Certified, 04/11/23
  • Yellow Belt, Secura
  • Service Excellence, SECURA

Timeline

Team Lead – System Analyst - Claims Suite Project

SECURA
03.2023 - Current

Customer Experience Owner

CONNECT powered by AMFAM
07.2020 - 03.2023

Business Management -

RASMUSSEN

Marketing -

NWTC

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Cindy Sachs