Cindy Santillan
Hickory,US
Summary
Skilled in communications and fluent in Spanish, I excelled as an Income Maintenance Caseworker at Catawba County Social Services, where I streamlined benefits processing and enhanced client satisfaction. Leveraging problem resolution and customer service skills, I significantly improved service delivery by efficiently handling inquiries and investigations, demonstrating a strong commitment to community support and client needs.
Overview
9
9
years of professional experience
Work History
Income Maintenance Caseworker
Alexander County Social Services
Taylorsville, NC
10.2022 - Current
- Intake for Adult Medicaid
- Interview Clients
- Check and see if clients are eligible for benefits
- Maintain a caseload
- Translate for social services
Income Maintenance Caseworker
Catawba County Social Services
Hickory, NC
04.2021 - 08.2022
- Interview walk-in clients to determine if eligible for expedited processing of benefits
- Research and updates in NCFAST database system, including entering of applications and re-certifications
- Answer a large volume of incoming calls
- Investigate and answer program specific inquiries
- Obtain appropriate paperwork from clients
- Complete online data and resources verifications in NCFAST database system
- Mail forms and assist caseworkers with special projects
- Accept fraud payments
- Distribute mail and reports
- Complete and run reports
- Obtain documentation from court as needed
- Cover reception duties for other units as needed
- Translate for Spanish clients
Customer Service Representative Agent
Fiserv, Inc
Hickory, NC
06.2015 - 03.2021
- Answered phone calls for over 200 financial institutions fraud department regarding fraud, lost/stolen cards, reset pins for debit cards, and file disputes for unauthorized use Opened investigations for clients on transactions that were not authorized by cardholder
- Teamed up with VISA to contact merchant for refunds Helped financial institutions add travel exemptions on debit and credit cards so cardholders could use card while on trips without any issues Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
Freight Broker / Agent Training -
University of North Carolina At Charlotte
Charlotte, NC08-2024
High School Diploma -
St Stephens High School
Hickory, NC06-2012
Skills
- Communications
- Problem resolution
- Customer services
- Fluent in Spanish
Timeline
Income Maintenance Caseworker
Alexander County Social Services
10.2022 - Current
Income Maintenance Caseworker
Catawba County Social Services
04.2021 - 08.2022
Customer Service Representative Agent
Fiserv, Inc
06.2015 - 03.2021
Freight Broker / Agent Training -
University of North Carolina At Charlotte
High School Diploma -
St Stephens High School
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