Cindy Sappingfield
Sioux Falls,SD
Summary
Dynamic Senior Account Service Representative with a proven track record at Wellmark Blue Cross Blue Shield, adept at enhancing customer satisfaction and streamlining processes. Licensed in health and life insurance, I excel in cross-functional teamwork and effective communication, driving successful transitions and fostering strong client relationships.
Overview
28
28
years of professional experience
Work History
Senior Account Service Representative
Wellmark Blue Cross Blue Shield of South Dakota
03.2020 - Current
- Sales resource for retention of existing health groups and successful transition/implementation of new accounts to the business.
- Collaborate and support new and renewal transition activities independently.
- Assist in the development and management of relationships with customers and consultants.
- Research, resolve, and provide prompt, courteous, and accurate responses to customers, consultants and agents via phone, written correspondence, or email.
- Educate agents, consultants, and customers on the business products and services, processes, and value proposition.
- Avid Advocate in bringing ideas and concerns to leadership.
- Collaborate with internal teams in evaluating and meeting employer, agent, and consultant requests.
Enrollment Specialist
Wellmark Blue Cross Blue Shield of South Dakota
07.2019 - 03.2020
- Streamlined enrollment processes to enhance efficiency and reduce processing time for member applications.
- Knowledge of strong product knowledge and business practices.
- Provided insights to selected benefit by employer groups.
- Updated, entered, and reviewed customer data.
- Enhanced customer satisfaction with personalized enrollment assistance.
Customer Service Advocate
Wellmark Blue Cross Blue Shield of South Dakota
09.2018 - 07.2019
Receptionist
Sioux City Allergy & Asthma Associates
08.2016 - 06.2018
Accounting Assistant
Morningside University
06.2016 - 08.2016
Customer Service Representative
WIATEL
10.2014 - 05.2016
Individual Producer
Bankers Life & Casualty Insurance
07.2014 - 10.2014
Coordinator of Membership/Eligibility/Enrollment
First Admnistrators, Inc.
07.1997 - 04.2014
Education
Bachelor of Arts - Healthcare Administration
University of Sioux Falls
Sioux Falls, SD12-2023
Skills
- Licensed in health and life insurance, South Dakota
- Professional designation
- Skilled in Microsoft Office applications
- Adaptable to online work settings
- Strong organizational abilities
- Proficient in handling multiple tasks
- Cross-functional teamwork
- Effective verbal communication
Timeline
Senior Account Service Representative
Wellmark Blue Cross Blue Shield of South Dakota
03.2020 - Current
Enrollment Specialist
Wellmark Blue Cross Blue Shield of South Dakota
07.2019 - 03.2020
Customer Service Advocate
Wellmark Blue Cross Blue Shield of South Dakota
09.2018 - 07.2019
Receptionist
Sioux City Allergy & Asthma Associates
08.2016 - 06.2018
Accounting Assistant
Morningside University
06.2016 - 08.2016
Customer Service Representative
WIATEL
10.2014 - 05.2016
Individual Producer
Bankers Life & Casualty Insurance
07.2014 - 10.2014
Coordinator of Membership/Eligibility/Enrollment
First Admnistrators, Inc.
07.1997 - 04.2014
Bachelor of Arts - Healthcare Administration
University of Sioux Falls
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