Tylonda Mason

• Holds a Life and Health Insurance license
• Develop and maintain strong relationships with customers, agents, and consultants through effective communication and training
• Focus on understanding customers' needs by consulting, researching, and resolving specific and escalated inquiries
• Prepare and submit required paperwork for new or renewal business accurately and within specified timeframes
• Serve as a subject matter expert on products, services, processes, and value propositions
• Review and ensure the accuracy of Summary Plan Descriptions, Coverage Manuals, and other customer documents
• Document relevant account and agent information in CRM systems promptly, recognizing trends and sharing insights
• Advocate for customer accounts by raising ideas and concerns to leadership and participating in process improvement initiatives
• Organize and participate in various initiatives such as agent/consultant training and employer forums
• Support new and renewal group transition activities, ensuring accurate and timely paperwork verification.

• Provided application and system subject matter expertise by supporting one or more applications or systems for assigned business areas
• Collaborated with Operations system specialists and testing specialists to define, plan, test, and implement technology solutions
• Partnered with project program teams, system liaisons, and business systems analysts to develop business requirements
• Validated, analyzed, and tested business requirements for assigned systems or applications
• Ensured compliance with Wellmark's software development lifecycle, operational procedures, and other business analysis protocols
• Supported system conversions and release upgrades, ensuring timely implementation with appropriate business documentation and training.

I worked for over ten years in operations in various departments processing claims. I have experience in the Coordination of Benefits, Work comp, and general suspense claims.