Roland Large-Format Printer Certified Technician
Paul Jacob Hames
Outside Service Technician
Albuquerque,NM
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
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HP Large-Format Printer Certified Technician
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Forklift Operator
Work History
Senior Account Service Representative
Grimco
Albuquerque, NM
03.2024 - 03.2024
- Developed relationships with key clients by providing ongoing support and guidance.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Collaborated with team members to develop creative solutions to address customer issues or concerns.
- Worked closely with product teams to understand features, benefits, pricing models.
- Provided customer service to existing accounts and addressed any inquiries or complaints.
- Coordinated with other departments to ensure efficient delivery of services and products.
- Developed strategies for increasing sales and ensuring customer satisfaction.
- Identified new business opportunities through market research and competitor analysis.
- Provided training on software applications used by customers.
- Conducted regular reviews of accounts to determine customer needs and preferences.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Manufacturing Technician
Sundancer Jewelry & Hutch's Casting Company
Albuquerque, NM
2014 - 2015
- Used hand tools, power tools and measurement devices to perform production operations.
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
- Ensured compliance with all safety regulations while operating machinery.
- Materials handling including precious metals.
- Kept production logs and maintained job material inventory.
- Consistently met high service standards.
Construction Apprentice
Hal H Hames
Albuquerque, NM
2008 - 07.2013
- Supported residential and commercial new construction and remodel projects.
- Carpentry builds included portals, decks, fences, trim, framing, metal roofing and landscaping.
- Used tools and building materials to assist with area-building projects.
- Moved materials, tools and supplies from trucks to job site to prepare for work day.
- Studied and understood construction methods and best practices to perfect multiple trades and excel in field.
- Read tape measure to accurately take measurements and calculate size and amount of material needed.
Delivery Driver
Jimmy John's Gourmet Sandwiches
Albuquerque, NM
2012 - 2014
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided catering setup
- Onsite cashier and food preparation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education
High School Diploma -
Sandia High School
Albuquerque, NM05-2012
Skills
- Account Management
- System Updates
- Service Recommendations
- Account Updates
- Customer Relationship Management
- Service Reporting
- Technical Support
- Remote Assistance
- Customer Relations
Certification
- add your certifications here
Timeline
Senior Account Service Representative
Grimco
03.2024 - 03.2024
High School Diploma -
Sandia High School
- add your certifications here
Manufacturing Technician
Sundancer Jewelry & Hutch's Casting Company
2014 - 2015
Construction Apprentice
Hal H Hames
2008 - 07.2013
Delivery Driver
Jimmy John's Gourmet Sandwiches
2012 - 2014
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