Cindy Smith
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Patient Assess Specialty II
Rush University Health Systems
09.2019 - Current
- Answer multiple inbound/outbound calls
- Verify insurance eligibility and patient share of cost for certain office visit or procedure
- Coordinate Diagnostic Imaging
- Collaborate with the Provider,Nurse,Tech on a daily bases
- Basic Triage calls
- Assist with patient's appointments along with the accuracy of insurance demographics are entered in the Epic System
- Provide the best customer service to our patients and making them feel comfortable.
- Confirm patient's appointment's with Transportation
Office Coordinator
Chicago Orthopedics & Sports Medicine
06.2012 - 09.2019
- Independently maintains the front desk and clinical work flow for a private orthopedic practice
- Greets patients, orients them to the department and obtains all documentation required for registration
- Performs registration process including insurance verification and scheduling
- Triages phone calls to ensure that patients are scheduled with the correct physician
- Communicates with insurance companies and obtains pre-certifications needed for diagnostic testing
- Processes accounts payable for doctors
- Reviews medical records for completeness and audits records for accuracy
- Maintains meticulous patient records and associated documentation
- Addresses and manages patient complaints and escalates to management if necessary.
Optician
Pearle Vision
01.2002 - 06.2012
- Advised patients according to optical insurance
- Provided excellent customer service and sales
- Performed administrative tasks and patient check-in
- Authorized insurances and explained optical coverage to patients
- Maintained order of patients' charts
- Trained new employees on multiple medical billing programs and data entry software.
Education
High School Diploma -
Wells Community Academy H.S.
Chicago, ILSkills
- Time Management
- Collection Management
- Medical Terminology
- Patient Care
- EPIC,HIPPA
- Commutation Skills
- Medical Records
- Referral Specialist
- Scheduling
Timeline
Patient Assess Specialty II
Rush University Health Systems
09.2019 - Current
Office Coordinator
Chicago Orthopedics & Sports Medicine
06.2012 - 09.2019
Optician
Pearle Vision
01.2002 - 06.2012
High School Diploma -
Wells Community Academy H.S.
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