Cindy Smith
Yelm,WA
Summary
My mission is to provide a fun, engaging, welcoming store where both customers and associates are treated respectfully, honestly, fairly, and have their needs met by being heard and feeling important so that they want to return to "Our House." I strive to develop a strong leadership core in all departments and in every role while driving key metric results to provide bottom-line profits.
Overview
33
33
years of professional experience
Work History
Tools/Hardware Sales Associate
Lowe's
02.2023 - Current
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Brand Ambassador Lead
Groupe SEB
01.2012 - 10.2019
- Manage, hire, support and train Brand Ambassadors team in 7 major metropolitan markets, with sales volume of $125M
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
General Manager
LensCrafters
09.2010 - 07.2011
- Oversaw daily operations of $5M retail unit in Sunvalley Mall with 30+ employees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals between optometry clinic and retail staff.
- Developed and implemented strategies to increase sales and profitability.
District Sales Manager
Things Remembered
01.2004 - 01.2009
- Responsible for 21 locations/$15M sales volume
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district
- #1 in KPI's for the company in 2008, +34% growth and reduced overall shrink by 61% over 5 years
Vice President
Cellular Connection
01.1991 - 01.2001
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Education
Business
University of Utah
Salt Lake City, UTBusiness
Weber State College
Ogden, UTSkills
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Training and mentoring
- Store Merchandising
- Recruitment and hiring
- POS Systems
- Operations Management
Timeline
Tools/Hardware Sales Associate
Lowe's
02.2023 - Current
Brand Ambassador Lead
Groupe SEB
01.2012 - 10.2019
General Manager
LensCrafters
09.2010 - 07.2011
District Sales Manager
Things Remembered
01.2004 - 01.2009
Vice President
Cellular Connection
01.1991 - 01.2001
Business
University of Utah
Business
Weber State College
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