Laith Ishaya
Sterling Heights,USA
Summary
Versatile operations leader with 15 years of experience in team leadership, IT support, and customer service. Co-Owner of a franchise restaurant, excelling in financial management and inventory control while enhancing customer experiences. Skilled in technical problem-solving and system maintenance, effectively driving efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Associate – Tools & Hardware
Lowe’s
Sterling Heights, MI
03.2020 - 04.2021
- Delivered expert customer assistance in tools, hardware, and home improvement products, fostering customer loyalty and encouraging repeat business
- Provided tailored product recommendations, troubleshooting support, and installation guidance, enhancing customer experience and satisfaction
- Maintained organized stock levels and optimized department presentation, contributing to efficient operations in a high-volume retail environment
Co-Owner / Operations Manager
Bellacino’s
St. Clair Shores, MI
11.2010 - 02.2020
- Co-owned and managed daily operations of busy franchise restaurant, overseeing team performance, scheduling, and ensuring service quality
- Managed financial operations including budgeting, inventory purchasing, cost control, and negotiating with vendors to optimize expenses
- Built and led a high-performing team through ongoing training and development, fostering a positive work culture
- Implemented operational improvements that enhanced efficiency, reduced waste, and maintained strong customer satisfaction
- Maintained facility operations, overseeing equipment upkeep and ensuring compliance with health and safety regulations
IT Support Technician
Digital Concepts Inc.
Troy, MI
02.2007 - 12.2010
- Provided technical support for hardware and software issues, performing diagnostics, repairs, upgrades, and system maintenance to ensure optimal system performance
- Installed, configured, and troubleshot Windows operating systems for clients
- Resolved technical problems while ensuring clear and effective communication with customers, enhancing user satisfaction
- Consistently recognized for strong problem-solving skills and technical knowledge
Education
General Computer Studies & Technical Certification -
National Computer Centre
Baghdad, Iraq12-1996
Chef / Hospitality Studies - undefined
Institute of Tourism and Hotel Management
Baghdad, Iraq07-1992
Skills
- Leadership & Operations: Team development, Shift Coordination, Workflow Improvement, Stock Management, Supplier Coordination
- Technical: Product Support, Operating System Support, System Maintenance, Network Support
- Customer Service: Client relations, Problem Resolution, Tools knowledge
- Business: Sales Reporting, Budget Awareness, Sales Analysis, Safety Awareness
- Customer service
- Customer support
- Problem resolution
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Associate – Tools & Hardware
Lowe’s
03.2020 - 04.2021
Co-Owner / Operations Manager
Bellacino’s
11.2010 - 02.2020
IT Support Technician
Digital Concepts Inc.
02.2007 - 12.2010
Chef / Hospitality Studies - undefined
Institute of Tourism and Hotel Management
General Computer Studies & Technical Certification -
National Computer Centre