Cindy Stain
Mesa,Arizona
Summary
Friendly and dynamic professional with a proven track record, enhancing customer satisfaction through expert recommendations and exceptional service. Skilled in scheduling management and engaging diverse customers, I've significantly contributed to team success. Excel in creative thinking and problem-solving, driving positive outcomes and building customer loyalty.
Overview
34
34
years of professional experience
Work History
Optical Sales Associate
VSP Global
11.2018 - 11.2024
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Recommended specific frames, lenses and lens coatings to suit client needs
- Utilized AcuityLogic Software to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Optical Sales Associate
Visionworks
10.2015 - 11.2018
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Event Director
George Streetfest - St George First Friday
10.2014 - 06.2015
- Developed and maintained year-round calendar of events, working with Mayor's office and police and fire department to staff events.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 20 team members and volunteers.
- Surveyed and analyzed event and strategy success and orchestrated improvements that increased attendee satisfaction.
- Researched vendors and locations, liaised between event staff and downtown businesses and arranged teams to coordinate event setup and teardown.
- Spearheaded community event center's online presence, mobilized public relations and social media initiatives.
- Utilized social media to promote events and increase attendance.
- Developed creative themes for events and created related activities to engage attendees.
Rapid Eye Technician
Self Employed Services
06.1990 - 06.2015
- Alternative psychotherapy for releasing of past trauma. Worked one on one with clients on stress management. Taught new thought skills and life skills. Working some years full time and some years part time.
- Produced and taught seven week class on topics such as Principle of Thought, Perception, Choice and Accountability, Cause and Effect, Abundance and Gratitude, Health and Healing, and Rhythm and Harmony
- Created and taught five week course on Compassionate Communication which covered Non-Violent Communication and Emotional Intelligence training.
Small Business Coach
Valerieann Giovanni, DoTERRA Diamond
08.2012 - 10.2014
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals for doTERRA Team Members
- Monitored and analyzed team members progress, results and overall satisfaction to implement process improvement initiatives.
- Interacted well with leaders to build connections and nurture relationships.
- Observed each team member's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified workflow inefficiencies to formulate and implement operational improvements.
Education
Some College (No Degree) - General Studies
Rick's College
Rexburg, IDRET Cetification - Trauma Release Work
Rapid Eye Technology Institute
Salem, OR10-1991
High School Diploma -
Corona Del Sol
Tempe, AZ05-1984
Skills
- Friendly and Helpful
- Effective Communication
- Integrity
- Reliable and Responsible
- Self Motivated
- Adaptable and Flexible
- Active Listening
- Building Customer Loyalty
- Time management abilities
- Problem-solving abilities
- Excellent Phone Skills
- Team Player
- Engaging with Diverse Customers
- Computer Proficiency with Microsoft Office, CMR, and Adobe Experience
Drawing, painting, cooking
I enjoy art of all kinds including drawing Zentangles, watercolor painting, and cooking
Artistic Hobbies
I enjoy designing functional, beautiful rooms in my home, drawing and painting, writing and cooking.
Timeline
Optical Sales Associate
VSP Global
11.2018 - 11.2024
Optical Sales Associate
Visionworks
10.2015 - 11.2018
Event Director
George Streetfest - St George First Friday
10.2014 - 06.2015
Small Business Coach
Valerieann Giovanni, DoTERRA Diamond
08.2012 - 10.2014
Rapid Eye Technician
Self Employed Services
06.1990 - 06.2015
Some College (No Degree) - General Studies
Rick's College
RET Cetification - Trauma Release Work
Rapid Eye Technology Institute
High School Diploma -
Corona Del Sol
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