Haylee Rosa
Broxton,NY
Summary
Goal-oriented optical sales associate skilled in enhancing customer satisfaction and managing sales transactions. Proficient in time management and multitasking, dedicated to achieving sales goals through effective communication.
Dynamic optical sales professional with a strong focus on customer service and teamwork. Known for effectively resolving inquiries and complaints, while maintaining organized inventory. Committed to maximizing customer satisfaction and fostering repeat business.
Overview
3
3
years of professional experience
Work History
Optical Sales Associate
Bronx Vision Center
The Bronx, NY
08.2025 - Current
- Assisted customers in selecting eyewear that met individual vision needs.
- Educated clients on proper lens care and optical products.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained organized inventory of frames and lenses to facilitate customer service.
- Resolved customer inquiries and complaints, ensuring satisfaction and repeat business.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
- Educated customers on proper lens care practices to prolong the life of their eyewear investments.
- Supported optometrist with pre-testing procedures, ensuring accurate results for prescription adjustments.
OPTICAL
Pure VISION
The Bronx, NY
06.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Optical Technician
Pure VISION
The Bronx, NY
06.2024 - 08.2025
- Calibrated and adjusted optical equipment to ensure precision in visual testing.
- Assisted in the fabrication of custom eyewear, enhancing patient satisfaction with personalized solutions.
- Conducted routine maintenance on optical instruments, ensuring consistent accuracy and reliability.
- Trained new technicians on operational procedures and safety protocols, fostering a collaborative work environment.
- Collaborated with optometrists to interpret prescriptions and recommend appropriate lens options for patients.
- Developed training materials for staff on new technologies and best practices within optical services.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Social Media Manager Optical
Pure VISION
The Bronx, NY
06.2024 - 08.2025
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
- Managed daily content creation and scheduling across multiple social media platforms.
- Analyzed performance metrics to refine campaigns and improve audience targeting.
- Collaborated with cross-functional teams to align social media initiatives with marketing goals.
- Conducted regular audits of social media accounts to ensure compliance with branding guidelines and quality standards.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
Sales Associate
Aeropostale
Yonkers, NY
01.2023 - 01.2024
- Enhanced customer experience through personalized service and product recommendations.
- Executed inventory management processes to maintain optimal stock levels and prevent shortages.
- Trained new associates on sales techniques and operational procedures to ensure consistent performance.
- Analyzed sales trends to inform merchandising strategies and improve product placement effectiveness.
- Implemented visual merchandising standards to create engaging displays that attract customers' attention.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Bronxdale High School
The Bronx, NYSkills
- Optical sales
- Goal oriented
- Adjusting eyewear
- Teamwork orientation
- Frame selection
- Prescription interpretation
- Insurance processing
- Customer service
- Friendly and helpful
- Time management
- Multitasking Abilities
- Time management abilities
Languages
Spanish
Native or Bilingual
Timeline
Optical Sales Associate
Bronx Vision Center
08.2025 - Current
OPTICAL
Pure VISION
06.2024 - 08.2025
Optical Technician
Pure VISION
06.2024 - 08.2025
Social Media Manager Optical
Pure VISION
06.2024 - 08.2025
Sales Associate
Aeropostale
01.2023 - 01.2024
High School Diploma -
Bronxdale High School