Paulina Aldano
Bayonne,nj
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
As optical sales professional, prepared and focused on delivering excellent customer service and product knowledge. Known for collaborative approach and ability to achieve results in team setting. Reliable and adaptable, with expertise in eyewear selection and customer relationship management.
Overview
7
7
years of professional experience
Work History
Optical Sales Associate
Optical Palace
Jersey City, NJ
08.2024 - Current
- Assisted customers in selecting eyewear based on lifestyle and prescription needs.
- Provided detailed product knowledge to enhance customer satisfaction and drive sales.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Trained new associates on sales techniques and product features to improve team performance.
- Implemented visual merchandising strategies to maximize product visibility and appeal.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Educated customers on proper lens care practices to prolong the life of their eyewear investments.
- Processed insurance claims accurately and promptly, minimizing wait times for customers.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers in troubleshooting issues with eyewear or contact lenses, offering prompt solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Manager
Taco Bell
Bayonne, NJ
01.2022 - 08.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Streamlined inventory management processes, reducing waste and costs.
Manager
McDonald's
Bayonne, NJ
01.2021 - 03.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Digital Printer
AP&G
Bayonne, NJ
04.2019 - 09.2021
- Keep work area clean and organized at all times.
- Ensure that all safety protocols are followed while operating machinery.
- Stay current on industry trends and best practices related to digital printing processes.
- Maintain records of all print jobs completed and materials used in each job.
- Check quality of prints by conducting visual inspections.
- Communicate effectively with other members of the team regarding progress of projects.
- Provide customer service assistance for clients who need help understanding the digital printing process.
- Labeled boxes, crates, and other containers accurately.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Inspected packages for accuracy and completeness before shipping.
- Enhanced print quality by calibrating and maintaining digital printing equipment.
- Managed print production schedules to optimize workflow and meet tight deadlines.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06-2019
CMA - Medical Technology
Garden State Science And Technology Institute
Jersey City, NJ10-2027
Skills
- Workforce Management
- Performance Management
- Staff Development
- Time Management
- Complex Problem-Solving
- Excellent customer service
- Optical sales
- Goal orient
- Insurance processing
- Fashion awareness
- Adaptability and flexibility
- Positive customer engagement
- Customer focus
- Equipment calibration
- Testing procedures
- Decision-making
- Staff training and development
- Staff management
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Performance evaluations
- Work prioritization
- Quality control procedures
- Device testing
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Optical Sales Associate
Optical Palace
08.2024 - Current
Manager
Taco Bell
01.2022 - 08.2023
Manager
McDonald's
01.2021 - 03.2023
Digital Printer
AP&G
04.2019 - 09.2021
High School Diploma -
Bayonne High School
CMA - Medical Technology
Garden State Science And Technology Institute