Ariel Allen
Killeen,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Optical Sales Associate
Eyemart Express LLC
Killeen, TX
09.2024 - Current
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Educated clients on lens options, coatings, and frame adjustments to enhance vision quality.
- Manage inventory levels, ensuring timely restocking of optical products and accessories.
- Trained new associates on customer service protocols and product knowledge best practices.
Customer Experience Manager
Michaels Craft Store
Temple, TX
09.2023 - 09.2024
- Led initiatives to enhance customer satisfaction and loyalty through targeted programs.
- Developed training materials to improve staff performance and service delivery.
- Analyzed customer feedback to identify trends.
- Cash handling
- Opening and closing store
- Merchandising, setting planograms
Sales Supervisor
Bed Bath & Beyond
Harker Heights, TX
10.2022 - 02.2023
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Processed cash, credit and check transactions with POS system and cash register.
Store Training Manager
Dollar General
Killeen, TX
08.2010 - 10.2022
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed sales team of 10, setting performance goals and strategies for attaining objectives.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Processed cash, credit and check transactions with POS system and cash register.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Manager in Training
Wawa
Stafford, VA
05.2014 - 02.2017
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Purchased food and supplies according to department needs.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Adhered to company food, safety, quality and sanitation policies.
- Supervised portion control and quantities of preparation to minimize waste.
- Prepared and led food service training programs to teach staff various tasks.
- Trained and mentored up to 3 new employees each quarter.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA06.2010
Skills
- Merchandise Placement and Displays
- Sales Team Assistance
- Management Support
- Workflow Management
- Task Delegation
- Performance Evaluation
- Display Maintenance
- Inventory Oversight
- Work Planning and Prioritization
- Talent Recruitment
- Budgeting and Cost Control
- Friendly and Positive
- POS Systems
- Vendor Management
- Culture Development
- Employee Training
- Store Opening and Closing Procedures
Education and Training
Chancellor High School, Fredericksburg VA June 2010
Timeline
Optical Sales Associate
Eyemart Express LLC
09.2024 - Current
Customer Experience Manager
Michaels Craft Store
09.2023 - 09.2024
Sales Supervisor
Bed Bath & Beyond
10.2022 - 02.2023
Manager in Training
Wawa
05.2014 - 02.2017
Store Training Manager
Dollar General
08.2010 - 10.2022
High School Diploma -
Chancellor High School