Cindy Swanson
Crystal Lake,IL
Summary
Detail-oriented professional with 23+ years of experience and a proven knowledge of office operations, confidential correspondence and strong communication and management skills. Providing customer service that exceeds client expectations and producing the highest achievement from staff. Upholding integrity, compassion and hard work, every day, in every environment.
Overview
23
23
years of professional experience
Work History
Executive Director
Spectrum Retirement Communities LLC./Cedar Lake
Lake Zurich, IL
08.2024 - Current
- Direct daily operations of an 86-apartment assisted living and memory care community, maintaining high-quality standards.
- Support and promote sales efforts to achieve and surpass occupancy targets.
- Manage month-end reporting within the scope of administrative functions, including daily labor, department budgets, and overall operational budgets.
- Maintain compliance with Illinois Department of Public Health standards, and other regulatory requirements.
- Fostered positive relationships among residents, families, and employees by addressing needs and concerns promptly.
- Facilitated recruitment, hiring, training, motivation, and continuing education of department staff.
- Conducted monthly meetings to address team strategies and objectives.
- Facilitated monthly safety and quality assurance meetings.
- Accounting, bookkeeping, and overseeing monthly billing.
- Managed leasing processes, admissions coordination and care planning.
- Built strong relationships by actively engaging with family members and residents in a compassionate manner. Resolving all residents' complaints.
- Supervised complete responsibilities of Business Office Manager role.
- Execute emergency preparedness drills.
- Oversee and assist in various departments as needed, including food and beverage, care team, entertainment, and programming.
BUSINESS OFFICE MANAGER
Spectrum Retirement Communities LLC./Cedar Lake
Lake Zurich, IL
09.2023 - 08.2024
- Resource for the communities Management Team, Team Members, and Residents
- Manage/oversee the routing of Accounts Receivable/Accounts Payable
- Ensure payroll accuracy and compliance, monitor Daily Labor Reports
- Monitor EHR billing audits
- Oversee routing of new vendor documents and COI
- Process all new hires, obtain required paperwork, manage background checks, state requirements, E-Verify, IDPH, HireRight, status changes, orientations/manage ongoing state requirements for all employees
- Handle employee relation issues
- Manage front desk and front desk concierge team
- Serve as Manager on Duty monthly and as needed
- Maintain resident files, leases, ensure accuracy of all resident documents
- Submit Long Term Care Insurance and ensure accuracy of resident claims
- Prepare and scan deposits
- Generate and distribute monthly rent statements
- Process resident move out refunds
- Reconcile accounts receivable ledger to ensure accuracy
- Review resident accounts and aging reports on ongoing basis
- Manage administrative budget
- Resolve all resident complaints with care
- Assist in executing Emergency Preparedness Drills
- Give building tours and assist in sales
- Provide a welcoming environment to all new residents and visitors
- Assist in various departments as needed
REAL ESTATE BROKER
KELLER WILLIAMS
Barrington, IL
09.2019 - 01.2024
- Developed and fostered strong relationships with clients by providing the best service possible
- Advise buyers during home visits and inspections
- Advocate for clients during negotiations
- Communicate with all parties in a timely and professional manner
- Schedule and manage appointments to show homes
- Handle a variety of administrative clerical duties
- Effectively utilized web-based tools to manage a database of customers and promote homes
CLIENT REPRESENTATIVE
MARIANI LANDSCAPE
Lake Bluff, IL
01.2022 - 09.2023
- Managed client property and relationships; 27 + clients
- Sales for clients regarding improving property, general upkeep
- Oversee weekly maintenance and enhancements
- Created and maintained proposals, necessary documentations, renewals, work orders
- Monitor accounts payable, accounts receivable
- Work with and oversee accounting, crews, production and subcontractors
- Proficient in all Microsoft Suite and Asset software
- Managed budget summary for all clients
- Handled customer complaints with care and worked to resolve quickly for all parties involved
OFFICE MANAGER
CREEKSIDE LANDSCAPE DEV., INC
Crystal Lake, IL
03.2002 - 11.2021
- Delivered high level, personal and welcoming customer service to clients
- Excelled at managing a fast pace front office; answering phones, scheduling appointments, processing payments
- Utilized FLOAT and Google scheduling to schedule appointments daily for irrigation crews around the region
- Handled customer complaints with care and worked to resolve quickly for all parties involved
- Fostered new client relationships and worked to maintain and grow existing relationships
- Managed Budget Summary for all clients
- Responsible for welcoming, training and onboarding new staff
- Maintained confidentiality for all HR related issues
- Managed all payroll operations through Timescapes/Modeco and QuickBooks software
- Managed front desk staff
- Maintained budget accuracy
- Accounts Receivable, Accounts Payable
- Developed, maintained and managed ongoing vendor relationships
- Responsible for all invoicing and banking deposits daily
- Prepared proposals for current and new clients
- Performed office management tasks such as maintaining office supplies, allocating tasks to staff and monitoring performance of said tasks
- Proficient in all Microsoft Suite, QuickBooks, Timescapes/Modeco, Job Cost software
Education
Illinois Realtors Licensing and Training -
EASTERN ILLINOIS UNIVERSITY
05.2019
High School Diploma -
WOODSTOCK HIGH SCHOOL
WOODSTOCK, IL06.1992
Skills
- Reliability and discretion
- Organizational
- Problem Solving
- Leadership
- Communication
- Attention to Detail
- Analytics/Quantitative
- Budgeting
- Time Management
- Attentiveness
- Critical thinking
- Quick Learning
- Self-starter
- Teamwork
- Senior living management
- Operations management
- Business office management
Hobbies and Interests
- Physical fitness
- Overall wellness and nutrition
- Outdoor activities
Certifications And Memberships
- Illinois Real Estate Broker, 09/01/19, currently on hold
- Member of the National Association of Realtors
Timeline
Executive Director
Spectrum Retirement Communities LLC./Cedar Lake
08.2024 - Current
BUSINESS OFFICE MANAGER
Spectrum Retirement Communities LLC./Cedar Lake
09.2023 - 08.2024
CLIENT REPRESENTATIVE
MARIANI LANDSCAPE
01.2022 - 09.2023
REAL ESTATE BROKER
KELLER WILLIAMS
09.2019 - 01.2024
OFFICE MANAGER
CREEKSIDE LANDSCAPE DEV., INC
03.2002 - 11.2021
Illinois Realtors Licensing and Training -
EASTERN ILLINOIS UNIVERSITY
High School Diploma -
WOODSTOCK HIGH SCHOOL
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