Cindy Taylor
Richmond,TX
Summary
Detail-oriented mortgage professional with a strong background in managing complex loan documentation. Proven ability to ensure accuracy and compliance, contributing to seamless real estate transactions and enhanced customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mortgage Call Center Representative
Loancare
Remote
02.2025 - Current
- Handle inbound and outbound calls from customers in a fast-paced environment while maintaining established performance metrics, expectations, and delivering quality service.
- Assist homeowners with routine or complex issues and requests in a call center environment.
- Process mortgage payments.
- Educating borrowers on their loans.
Closing Coordinator
Mortgage Connect
Remote
09.2024 - 11.2024
- Coordinated closing documentation for real estate transactions, ensuring all details remained accurate.
- Organized scheduling of closings to promote timely execution of paperwork.
- Audited loan documents prior to closing to verify accuracy and compliance.
Escrow Payment Coordinator
Allied Solutions
Remote
09.2022 - 03.2024
- Reviewed and analyzed service reports for escrow advances, lender-placed insurance, and fee research.
- Verified and entered insurance information for all escrow product types accurately.
- Updated loan history using received documentation and thorough research.
- Maintained knowledge of escrow servicing regulations to ensure compliance with Federal, State, and agency guidelines.
Pre-Funding Closing Coordinator
Service Link
Remote
02.2021 - 03.2022
- Prepared Closing Disclosures/ALTAS.
- Pre-balanced files for the disbursement of funds.
- Ensured that all loans are accurate, correct, and complete prior to funding.
- Ensured that all loans are balanced, and clear to fund.
- Ensured compliance with federal, state, and client requirements through extreme attention to detail in the preparation of closing documentation.
Temporary Loan Processor
Robert Half Staffing Agency
Houston, TX
09.2020 - 01.2021
- Processed loan applications for the Houston Business Development Project, ensuring accuracy in borrower data.
- Utilized loan processing software for efficient data input and application tracking.
- Resolved documentation errors and processing issues to maintain workflow integrity.
- Communicated with customers to gather necessary documents, emphasizing effective service delivery.
- Calculated income, assets, and liabilities to align with lender criteria.
- Organized electronic files to support efficient loan processing.
Education
High School Diploma -
Rockwall Heath High School
Heath, TX05-2014
Skills
- Loan processing and escrow management
- Attention to detail
- Customer service and support
- Problem solving and closing proficiency
- Active listening and communication
- Works well independently and as a team player
Accomplishments
Achieved a 98% customer satisfaction rating and outperformed my teammates in exceeding metrics, targets, and goals.
Certification
- Currently in progress of obtaining my NMLS license.
Timeline
Mortgage Call Center Representative
Loancare
02.2025 - Current
Closing Coordinator
Mortgage Connect
09.2024 - 11.2024
Escrow Payment Coordinator
Allied Solutions
09.2022 - 03.2024
Pre-Funding Closing Coordinator
Service Link
02.2021 - 03.2022
Temporary Loan Processor
Robert Half Staffing Agency
09.2020 - 01.2021
High School Diploma -
Rockwall Heath High School