CYNTHIA ULERY
East Peoria,IL
Summary
I am a stubborn 52 year old granddaughter determined to keep her grandmother out of the nursing home. I did so for 8 years until she passed away on Jan. 24th of 2022. She lived with me in my home and I took care of her every need for 8 years. Those needs included but are not limited to... cooking, cleaning, bathing, making dr. appointments, transportation, medication dispersal, assisting in any way possible in hospital and dr. office, from the onset of dementia to death. I took some classes at midstate college several years ago to hopefully become a hematologist. However my paternal grandmother passed away and other family matters took precedence and I did not finish my schooling. I have had many different positions in the past such as telemarketing, laborer, forklift operator, nurses aid in nursing homes and finally the care giver to my grandmother. I am now seeking work and hope that my skills and experience will help in your decision to choose me as your next employee candidate.
Overview
9
9
years of professional experience
Work History
In Home Health Care Provider
Elnora Lee
East Peoria, Illinois
02.2013 - 01.2022
- Developed rapport to create safe and trusting environment for care.
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Administered medication as directed by physician.
- Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Consistently met demands of clients by providing sufficient numbers of direct care providers.
- Applied objective data for internal and field employee performance evaluations.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
- Facilitated calls to and from field staff to resolve issues and address concerns.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted disabled clients to support independence and well-being.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Maintained positive working relationships with referral sources to promote business services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Supervised daily activities and provided assistance to staff.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
- Directed and managed referral volume based on staff availability.
Education
High School Diploma -
Midstate College
Peoria, ILSkills
- Progress Monitoring
- Family Support and Instruction
- Medication Administration
- Dietary Orders Compliance
- Time Management
- Patient and Compassionate
- Appointment Scheduling
- Manual Blood Pressure Assessment
- Dressing Changes
- Multitasking and Prioritizing
- Blood Glucose Monitoring
- Attention to Detail
- Dementia Care
- Decision Making
- Client Relationship and Rapport
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Call Volume and Quality Metrics
- Patient and Empathetic
- Inbound and Outbound Calling
Timeline
In Home Health Care Provider
Elnora Lee
02.2013 - 01.2022
High School Diploma -
Midstate College