Cindy Unangst
Tacoma
Summary
Dynamic and detail-oriented professional with extensive experience at Home Depot, excelling in customer service and inventory management. Proven ability to enhance workflow efficiency and reduce errors through effective teamwork and problem-solving. Committed to exceeding customer expectations while maintaining a safe and organized work environment. Strong communicator with a focus on continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hardware Associate/ Recovery
Home Depot
Tacoma, WA
11.2025 - Current
- Assisted customers in locating hardware products and provided product knowledge support.
- Maintained organized stock areas to enhance inventory accessibility and efficiency.
- Collaborated with team members to restock shelves and ensure optimal product displays.
- Resolved customer inquiries regarding product specifications and usage effectively.
- Implemented safety protocols to minimize hazards while handling equipment and supplies.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Managed stock levels effectively, preventing overstocking or shortages while maintaining optimum product availability.
- Conducted regular hardware maintenance, ensuring optimal performance and longevity of products.
- Spearheaded efforts to reduce shrinkage through diligent inventory control and loss prevention measures.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Order Fulfillment Associate
Home Depot
Fayetteville, NC
08.2023 - 11.2025
- Processed customer orders accurately and efficiently in fast-paced environment.
- Operated warehouse equipment to support order fulfillment tasks safely.
- Collaborated with team members to maintain inventory accuracy and organization.
- Reviewed and verified order details to ensure quality control standards met.
- Assisted in training new associates on operational procedures and safety protocols.
- Implemented improvements in order picking processes to enhance workflow efficiency.
- Maintained cleanliness and organization of work area to comply with safety regulations.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Followed procedures at all times for personal and team safety.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Followed SOPs to avoid mix-ups and damages to orders.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise pallets to move in warehouse.
- Safely and securely loaded items to prevent damage during transport.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Prepared and checked outbound shipments for accuracy.
Freight Associate
Home Depot
Encinitas, CA & Lebanon, PA
03.2022 - 08.2023
- Operated forklifts and pallet jacks to move freight efficiently within warehouse.
- Ensured accurate inventory management by conducting regular stock checks and audits.
- Assisted in unloading and stocking merchandise, maintaining organized storage areas.
- Collaborated with team members to streamline loading processes, improving workflow efficiency.
- Maintained safety standards by adhering to protocols during freight handling and transportation.
- Trained new associates on operational procedures and equipment usage for optimal performance.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
High School Diploma -
Abram Friedman Occupational Center
Los Angeles, CA06.2021
Skills
- Customer service
- Teamwork and collaboration
- Friendly and helpful
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Multitasking
- Problem-solving
- Adaptable and flexible
- Team cooperation
- Team leadership
- Active listening
- Positive customer engagement
- Decision-making
- Detail-oriented
- Goal driven
- Inventory and stocking
- Task prioritization
- Building customer loyalty
- Product knowledge
- Professionalism
- Basic mathematics
- Team supervision
- Stock replenishment
- Time management abilities
- Continuous improvement
- Computer proficiency and Microsoft office
- Exceeding customer expectations
Certification
Fork lift certified
Reach truck certified
Order pick truck certified
Pacer certified
Timeline
Hardware Associate/ Recovery
Home Depot
11.2025 - Current
Order Fulfillment Associate
Home Depot
08.2023 - 11.2025
Freight Associate
Home Depot
03.2022 - 08.2023
High School Diploma -
Abram Friedman Occupational Center