Cindy Vue
Sacramento,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Supervisor
ABM Industries
SACRAMENTO, CA
01.2022 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Identified individual employee's unique work styles and adapted management methods.
Dispatcher
Abm Industries
Sacramento, CA
06.2019 - Current
- Responded to daily caller requests with information about assistance and timeframes.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls
Server
Tokyo Steakhouse
Sacramento, CA
07.2016 - Current
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked over 50 daily IDs to verify ages and uphold CA liquor laws
IHSS Care Provider
Tommy KengKue Vue
Sacramento, CA
10.2016 - 12.2020
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Assisted with daily living activities, running errands and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed entries in log books, journals and care plans to accurately document and report patient progress
Customer Service Representative
Maximus
Folsom, CA
09.2018 - 12.2018
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Resolved Identification issues over phone with 100 customers daily
Bingo Cashier
Thunder Valley Casino
Lincoln , CA
03.2018 - 09.2018
- Requested official identification for paper/electronics purchases and verified details, consistently meeting strict legal standards of underage sales.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Verified individual amounts of loose coin and bundled paper money.
- Quickly and accurately counted drawers at start and end of each shift.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Verified over $1500 of cash and credit payments daily
Crew Member
McDonald's
Sacramento, CA
01.2012 - 12.2014
- Assisted with food preparatory work by cutting and skewering meat, mixing sauces and making vegetable garnishes.
- Maintained stock levels for sanitary products for both employees and customers.
- Cleaned grill by scraping off debris and grease buildup with scraper, and scoured, rinsed and wiped grill surface clean.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Cleaned surfaces and kitchen appliances during and at end of shifts preventing buildup and reducing chances of contamination.
- Trained new personnel on safe handling procedures for raw foods.
- Maintained clean and organized workspace to prevent cross-contamination of food.
- Inspected kitchen equipment and appliances 5 times per week to verify functional operation
Education
High School Diploma -
Grant Union High School
Sacramento, CA06.2011
Skills
- Trustworthy companion
- Dependable and honest
- Team-oriented and dependable
- Punctuality
- Bilingual : Speak/read fluently in Hmong
- Microsoft Words, Microsoft Excel, Microsoft Powerpoint experience
Timeline
Supervisor
ABM Industries
01.2022 - Current
Dispatcher
Abm Industries
06.2019 - Current
Customer Service Representative
Maximus
09.2018 - 12.2018
Bingo Cashier
Thunder Valley Casino
03.2018 - 09.2018
IHSS Care Provider
Tommy KengKue Vue
10.2016 - 12.2020
Server
Tokyo Steakhouse
07.2016 - Current
Crew Member
McDonald's
01.2012 - 12.2014
High School Diploma -
Grant Union High School