Cindy Valdez
Colorado Springs,CO
Summary
Dependable and organized candidate with a successful track record of managing multiple priorities and maintaining a positive attitude. Dedicated to the success of families and passionate about connecting individuals and families with local resources. Seeking a full-time position that offers professional challenges to utilize interpersonal skills, excellent time management, and problem-solving abilities. Willing to take on additional responsibilities to meet team goals. Advanced understanding of marketing, organizational, and service principles as a dedicated Community Outreach Coordinator. Honed excellent communication, budget tracking, record keeping, and planning abilities through 10+ years of work with CCBs and PASAs. Pursuing a new professional challenge that allows room for advancement. Experienced in family engagement and support, excelling at fostering positive relationships within communities. Skilled in effective communication strategies and empathetic approaches to address and resolve family concerns, as well as develop and implement programs promoting family well-being and community integration. I currently attend/serve on various outreach, and community boards and networking groups.
Overview
10
10
years of professional experience
Work History
Family Liaison and Community Outreach Coordinator
NTSOC-Nursing & Therapy Services Of Colorado
01.2023 - 10.2024
- Identified available community resources and programs for families of special need children and adults.
- Contributed in developing marketing strategies.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Family Resources.
- Execute family support groups.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated outreach activities to build community awareness.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and maintained accurate records of programs and services.
- Provided Liaison interaction between current CNA and others.
- Contributed to staff and family retention
- Connected individuals with available and relevant resources.
- Developed presentations and media to promote community resources at seminars and other local events.
- Wrote content for newsletters, social media pages and informational packets.
- Developed presentations for public events, community groups and school assemblies.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Conducted outreach activities to engage local stakeholders in programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Established trusting relationships with families from diverse backgrounds by demonstrating empathy and cultural sensitivity.
- Coordinated services for families in need, connecting them with appropriate community resources and support systems.
- Identified available community resources and programs for families of disabled children.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
Held Various Positions Collectively
Rehab For All/About Kids & Adults Too
06.2017 - 01.2023
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across days, nights, and weekends as projects and work loads needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Project managed start to opening of new facility locations. locations, furnishings, maintenance, office equipment and supplies.
- Start and maintain numerous contracts ranging from specific project to safety and security.
- Maintained and programmed Card Access system for all staff and visitors badges.
- Created, planned and implemented quarterly staff and client social events to include Holidays.
- Company Safety Care Trainer.
- Accounts Payable.
- Project and Event Budgeting.
- Company wide purchasing. Office supplies to equipment and and everything in between.
- Front end staff support.
- Day to day building management.
- Family Resources.
Client Services Director
Cerebral Palsy Association Of Colorado Springs
01.2015 - 04.2018
- Provided knowledgeable service and support for all client needs.
- Supported projects with advanced skills in document management, customer relations and reporting.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
Education
Pikes Peak College
Skills
- Family Advocacy
- Community Resources and Coordination
- Data Collection
- Case tracking and follow-up
- Relationship Building
- Effective Communication
- Crisis intervention strategies
- Data entry and reporting
- Relationships and rapport
- Client Advocacy
- I am currently:
- A certified Event Planner
- Mandated Reporter Certified
- Certified in Safety Care (prior trainer)
- First Aid and CPR certified
- QMAP certified
Timeline
Family Liaison and Community Outreach Coordinator
NTSOC-Nursing & Therapy Services Of Colorado
01.2023 - 10.2024
Held Various Positions Collectively
Rehab For All/About Kids & Adults Too
06.2017 - 01.2023
Client Services Director
Cerebral Palsy Association Of Colorado Springs
01.2015 - 04.2018
Pikes Peak College
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