Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Cindy Vancourt

Cindy Vancourt

Business Administration
Gretna,LA

Summary

Dynamic leader with a proven track record at Greater N.O.W.A.A, driving substantial business growth through strategic decision-making and financial analysis. Skilled in talent development and crisis management, I excel in building partnerships and enhancing operational efficiency, ensuring organizational success and profitability.

Overview

21
21
years of professional experience

Work History

CEO

Greater N.O.W.A.A
01.2008 - Current
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Drove profitability with thorough financial analysis and strategic decisionmaking.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Store Manager

Dollar General Market
08.2005 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Patient Access Representative

West Jefferson Rehabilitation
08.2021 - 08.2023
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

Supervisor

UPS
01.2005 - 11.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Master of Science - Business Management

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

Talent development

Crisis management

Succession planning

Mergers and acquisitions

Timeline

Patient Access Representative

West Jefferson Rehabilitation
08.2021 - 08.2023

CEO

Greater N.O.W.A.A
01.2008 - Current

Store Manager

Dollar General Market
08.2005 - 07.2025

Supervisor

UPS
01.2005 - 11.2009

Master of Science - Business Management

Florida Agricultural And Mechanical University
Cindy VancourtBusiness Administration