Cindy Vasquez

Burger King

Plainview, NY

04.2018 - Current

Resolved customer complaints in an effective manner while maintaining a high level of customer service
Responsible for opening the store
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
Ensured compliance with all safety regulations in the workplace
Identified needs of customers promptly and efficiently
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
Resolved customer complaints and issues promptly, ensuring high levels of satisfaction
Managed conflict resolution within the team to maintain a positive work environment
Offered training and support to keep team members motivated and working toward objectives
Utilized document management system to organize company files, keeping up-to-date and easily accessible data
Recognized by management for providing exceptional customer service
Assisted with customer requests and answered questions to improve satisfaction
Approached customers and engaged in conversation through use of effective interpersonal and people skills
Managed inventory and supplies to ensure materials were available when needed. Maintained the store to standards, including stocking and cleaning.
Oversaw training and development programs to enhance team skills and knowledge