Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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Cindy D Villegas

Denver,Colorado

Summary

Results-oriented professional with a proven track record in customer service, business management, and caseload management. Experienced in coordinating and executing diverse tasks, brings expertise in managing staffing needs with resilience, problem-solving skills, and effective leadership.
Fluent in both English and Spanish, excels in facilitating communication and collaboration across diverse teams. The ability to read, write, and translate documents proficiently meets the bilingual preference, enhancing inclusivity and accessibility in the workplace.
Committed to fostering a values-driven culture, leverages critical thinking and time management abilities to align HR strategies with organizational goals. Proficient in Microsoft Office products (Outlook, Word, Excel), streamlines processes and optimizes efficiency in staffing coordination.
Adaptable to fast-paced, deadline-driven environments, thrives in managing complex caseloads and ensuring compliance with HR policies and procedures. A self-motivated, highly organized approach enables navigation of change and champions innovative solutions.
Having excelled in high-pressure, quality-oriented professional settings, brings a solution-oriented mindset and dedication to making a positive impact. Eager to contribute to building a cohesive and thriving workforce, confident in the ability to drive recruitment success and support the growth of Denver Housing Authority.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Co-Owner/Manager

Morelia's Beauty Salon Denver
01.2017 - Current
  • Developed and executed business strategies, driving salon growth focused on profitability, resulting in 13% revenue increase in first year.
  • Oversaw day-to-day operations, including scheduling and inventory management, achieving 18% efficiency improvement through streamlined processes.
  • Managed hairstylists, barbers, and support staff, conducting performance reviews and providing feedback, leading to 10% overall team productivity increase.
  • Implemented marketing initiatives and customer loyalty programs, utilizing social media and other advertising avenues, resulting in average of 15 new clients per month and increased customer retention.
  • Ensured compliance with industry regulations, local health and safety standards, and licensing requirements, maintaining clean and organized salon environment while implementing innovative work processes to enhance operational efficiency.
  • Stayed informed about current industry trends, leading to successful introduction of three new trending services.
  • Attended industry events and training sessions, staying current on best practices and implementing three new techniques.
  • Developed training materials to educate managers on effective interviewing techniques, resulting in better hiring decisions
  • Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within company
  • Developed and administered internal surveys to evaluate employee satisfaction
  • Coordinated technical training and personal development classes for staff members
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention

Owner

Ovi Childcare Center Denver
01.2018 - 08.2021
  • Established and successfully managed licensed in-home childcare center, achieving 98% satisfaction rate among parents through provision of safe and enriching environment for children aged 6 months to 4 years
  • Developed and implemented dynamic, age-appropriate curriculum resulting in 25% improvement in educational and social development benchmarks
  • Conducted regular parent-teacher conferences, maintaining open communication channels that contributed to increase in parental engagement and satisfaction
    Ensured 100% compliance with licensing regulations, health, and safety standards, while maintaining meticulous records
  • Successfully managed annual budget of over $95,000, strategically allocating funds to invest in growth and development of business
  • Recruited, trained, and supervised staff, fostering positive and collaborative work environment resulting in 100% employee retention.
  • Implemented successful training programs, enhancing employee skills and productivity levels across the organization
  • Reduced turnover rates by creating a supportive work environment and addressing employee concerns promptly

Case Manager

24-7 Intouch for Airbnb Aurora District
01.2017 - 10.2018
  • Revamped guest trip issue resolution by accurately documenting, researching, and resolving 50-100 new cases per day, resulting in 20% reduction in average case resolution time
  • Demonstrated mastery of customer service systems and databases, contributing to 15% increase in efficiency for technical support team and active trip team
    Successfully defused volatile user situations with calm and courteous demeanor, leading to 25% reduction in escalated cases and fostering positive user experience
  • Proactively referred unresolved user grievances to designated departments, streamlining investigation process and achieving 30% improvement in resolution turnaround time
  • Handled negative user feedback professionally and patiently, resulting in average of 95% in user satisfaction scores
  • Effectively managed high-volume of inbound and outbound user calls, maintaining call completion rate 20% above departmental average
  • Managed user calls efficiently in complex, fast-paced, and challenging call center environment, achieving 98% adherence to call handling metrics
  • Resolved service, pricing, and technical problems for users by asking clear and specific questions, contributing to reduction in repeat issues
  • Consistently met or exceeded service and quality standards every review period, showcasing commitment to excellence and continuous improvement
  • Experience with interviewing customers collecting protected personal information from diverse customer base.

Education

Bachelor of Management -

Metropolitan State University of Denver

Skills

Policy and procedure implementation

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Volunteer Experience

01/2014, Present, Fundraising Volunteer, Miguel Pro Mission (St. Anthony of Padua Parish), Denver, Collaborated with Father Peter Urban in support of Miguel Pro Mission, actively contributing to fundraising initiatives aimed at advancing humanitarian efforts in Juarez, Mexico., Played a pivotal role in participating in various events to generate funds for the mission's projects, demonstrating a commitment to community service and global impact., Leveraged strong organizational and interpersonal skills to engage donors and build lasting relationships, fostering a sense of community involvement., Contributed to the mission's success by effectively communicating its objectives and garnering financial support for initiatives dedicated to improving the lives of students and families in Juarez.

References

  • Leticia Leyva, Director, Office of CEO, Denver Health, leticia.leyva@dhha.org, (303) 667-6228
  • Robert Peng, Senior Manager, Deloitte Business Consulting and Services, ropeng@deloitte.com, (765) 543-7382
  • Esther Rivera, Community Coordinator, Planning and Data, Denver Housing, erivera@denverhousing.org, (720) 498-0428
  • Alondra Landa, Case Coordinator, Public Health Institute at Denver Health, Alondra.Landa@dhha.org, (303) 602-3627

Timeline

Owner

Ovi Childcare Center Denver
01.2018 - 08.2021

Co-Owner/Manager

Morelia's Beauty Salon Denver
01.2017 - Current

Case Manager

24-7 Intouch for Airbnb Aurora District
01.2017 - 10.2018

Bachelor of Management -

Metropolitan State University of Denver

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Cindy D Villegas