Pierre Ngoula
Denver,Colorado
Summary
Hardworking houseperson bringing 10 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Event experience Manager position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Houseperson Trainer
Marriott
Aurora, CO
01.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained excellent attendance record, consistently arriving to work on time
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed team communications and information for meetings
- Carried out day-to-day duties accurately and efficiently
- Successfully maintained clean.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Handled 10 calls per day to address customer inquiries and concerns
- Used coordination and planning skills to achieve results according to schedule
- Exceeded goals through effective task prioritization and great work ethic
Houseperson Supervisor
Omni Hotels & Resorts
Broomfield, CO
06.2012 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and maintained courteous and effective working relationships
- Participated in team-building activities to enhance working relationships
- Maintained energy and enthusiasm in fast-paced environment
- Exceeded goals through effective task prioritization and great work ethic
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Increased customer satisfaction by resolving issues
- Identified issues, analyzed information and provided solutions to problems
Houseperson Lead
Sage Hospitality
Westminster, CO
05.2016 - 02.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained excellent attendance record, consistently arriving to work on time
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Certificate - Hospitality Et Tourism Management
Florida Atlantic University
Boca Raton, FL04.2020
Web Master - Information Science
EDNA
La France, SC03.2009
Skills
- Customer Needs Assessments
- Linens and Toiletries
- Roof Repair
- Providing Feedback
- Effective trainer
- Trainer coaching
- Attention to Detail
- Excellent Communication
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Houseperson Trainer
Marriott
01.2019 - Current
Houseperson Lead
Sage Hospitality
05.2016 - 02.2019
Houseperson Supervisor
Omni Hotels & Resorts
06.2012 - Current
Certificate - Hospitality Et Tourism Management
Florida Atlantic University
Web Master - Information Science
EDNA