Cindy Wahlstrom
Jacksonville,FL
Summary
Mortgage industry professional with experience in loan-processing and a comprehensive knowledge of conventional and government loan programs. Customer Focused - Knowledge of the values and practices that align customer needs and satisfaction as primary consideration in all business decisions and able to leverage that information in creating customized customer solutions. Detail-oriented and organized individual capable of achieving goals and building strong relationships. Proven track record of maintaining excellent work performance. Experience includes group leadership, with an emphasis on cooperation and communication.
Overview
25
25
years of professional experience
Work History
Process Control Auditor
Bank of America
- Completed forensic reviews of loans and document finding on Modification, Short Sale, and Foreclosure files
- Accessed files based on review on our various systems and notates accurate assessment of what has and what has not transpired on a file
- Make recommendations to where the file belongs within our service structure
- Request Postponement through DRAW, LPS, Freddie Mac or Fannie Mae systems for approval
- Ensure Fair Debt Collection Practices Act (FDCPA) compliance with regulations and controls by examining records, reports, operating practices, and documentation.
Support Services Specialist II
Bank of America
- Complete workflow request activity to send loans to Underwriters
- Performs upfront Underwriting request through Edge system (e.g.; asset, income, property address, etc.) Analyzed applicant financial status, credit and property evaluation to determine feasibility of granting loan
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers
- Execute the loan origination process, including ordering title, appraisal and preliminary title reports
- Recommits/Lock the loan rate as requested by MLO and send Conditional approval letters.
Loan Set Up Coordinator
Bank of America
- Verify and examine information and accuracy of initial loan application
- Contact loan consultants regarding applicants to obtain personal and financial data, and to assist in completing application
- Educate customers on the variety of loan products and available credit options
- Organize, develop and obtain training procedure manuals and guides and course material such as handouts and visual materials for new and existing team members
- Develop alternative training methods if expected improvements are not seen
- Assisted senior-level credit officers with complex loan applications.
HELOC Loan Closer
Bank of America
- Responsible for setting up all incoming prequalified HELOC and Equity Maximize Combo loan requests
- Audit and booked all credit lines to the Merlin system after Rescission date expires
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending
- Prepare closing package and sent via FedEx to the borrower, Branch or the Title company
- Review all final HUD for approval and wire funds for closing to the Title company.
Mortgage Appraisal and Pre-Processing
Silicon Valley Bank
10.2022
- Research property type via Zillow prior in ordering Appraisal
- Input appraised value and appraiser in Encompass
- Cancelled any appraisal request from the Loan officer
- Reviewed and update Encompass prior in sending NOLA to the client when loan is Approved
- Order CD fees, Title Commitment, payoff and Wire Instruction with the Escrow company
- Follow up on Vesting and Homeowner's Insurance info with the Loan officer
- Review CD fees for any amount increase to submit CIC or Tolerance cure
- Review Title for Lien and verify APN and Taxes due
- Order EOI or Master policy for the file.
Mortgage Loan Processor
Draper & Kramer Mortgage Corp.
05.2021
- Set up and completed loan submission package via Encompass software
- Responsible for ordering IRS Tax Transcripts, SSA-89 verification, Appraisal and Condo-Pak for the Project Review team for approval
- Process all loans in the pipeline that were submitted by the Loan Officer for Underwriter review
- Reviewed all loan files for completeness and identified missing documentation and generated conditions lists for applicants
- Responsible for facilitating the various components of the application decision process, including verifying the applicant's identification documents, assets, income, tax returns and their ability to pay
- Maintained prompt and competent service while responding to incoming calls and e-mails from applicants in a positive and professional manner
- Assure the loan files meet banking and regulatory guideline and policies
- Purchases, Refinances, VA, FHA and Conventional.
Loan Processing Analyst
PNC Bank, N.A.
03.2017
- Processes analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan application (including government loan applications) are complete
- Manages customer experience throughout the origination process
- Ensures compliance with established policies and procedures
- Partners with internal and/or external partners to route communications, documents, or other action items to complete transaction
- Identifies and may address exceptions; escalate appropriately
- Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents
- Prepares and forwards documents to appropriate areas
- Partners with both Retail and Home Lending Center (call center) Mortgage Loan Officer
- Obtains, review and update loan related documents, including but not limited to: borrower documents, appraisal, title, hazard and flood insurance
- Able to main high-quality production and compliance scores as well as, high NPS scores on satisfying customers
- Manage a pipeline including purchase & refinance loans for Single family, Condominiums this includes: Welcome, status, approval, schedule closing and cash to close calls.
Mortgage Loan Coordinator
Citibank
08.2016
- Monitor and manage work-flow to ensure timely closing
- Define and manage customer expectations of the loan process and weekly contact with borrower
- Review loan files to verify procedures per guidelines
- Order appraisals, insurance, title and follow up with vendors/third parties
- Obtain and review customer documents and clear processor conditions
- Submit file to Underwriting for Initial review and Full approval upon receipt of appraisal
- Consult with Sales and Underwriters on difficult transactions
- Complete Welcome, approval, status and cash to close calls
- Gather information and take each file from pre-approval to closing
- Responsible for ensuring that all loan documentation is complete verified and complies with company policies
- Review HAR SS/Fannie Freddie HAR/DU/Standard loans for Underwriter approval.
AR Billing Clerk
Legacy Logistics
03.2023 - 07.2024
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Received ACH and Checks daily and posted into customer accounts. Provide current report to customer.
- Run 3PL for all Logistics invoicing.
- Run Tailwind for all Transportation invoicing.
- Prepared report for particular customer weekly.
- Pull AR reports weekly and notates for open discussing with sales and ops.
- Work on AR report daily by following up on past due invoices.
Lead Foreclosure Specialist
Bank of America
03.1999 - 03.2016
- Managing pre-sale foreclosure processes on prime and subprime loans for FHA, VA and Conventional loan type
- Ensuring that investor, insurer, and government agency and guidelines are met
- Maintaining a high level of quality service with internal/external customers
- Managing a full portfolio of time-sensitive loans
- Ensuring that the foreclosure attorney continually expedites the foreclosure process in accordance with allowable time frame
- Work with Litigation, attorneys, Special Claims and other foreclosure related organizations to documents foreclosure proceedings via email, AS400, CMS, Home Retention, and LPS desktop system
- Calculating and providing figures related to foreclosure sale bids and judgments required of the attorney
- Ensuring that exceptions/impediments are addressed in a timely manner to avoid delays in the foreclosures process (i.e
- Title issues, litigation, payment disputes, property preservation and damage issues, etc)
- Calculation and providing figures related to reinstatement and payoff requests made by attorneys
- Communicating with internal departments, government agencies, external vendors, attorneys, and third-party interest via telephone and written correspondence.
Education
High School Diploma -
William Chrisman High School
Independence, MOTimeline
AR Billing Clerk
Legacy Logistics
03.2023 - 07.2024
Mortgage Appraisal and Pre-Processing
Silicon Valley Bank
10.2022
Mortgage Loan Processor
Draper & Kramer Mortgage Corp.
05.2021
Loan Processing Analyst
PNC Bank, N.A.
03.2017
Mortgage Loan Coordinator
Citibank
08.2016
Lead Foreclosure Specialist
Bank of America
03.1999 - 03.2016
Process Control Auditor
Bank of America
Support Services Specialist II
Bank of America
Loan Set Up Coordinator
Bank of America
HELOC Loan Closer
Bank of America
High School Diploma -
William Chrisman High School
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