Cindy Ward
Harrison,MI
Summary
Experienced Bartender skilled in customer service, inventory management, and responsible alcohol service. Trained staff and maintained a well-organized bar, enhancing customer satisfaction and operational efficiency. Committed to delivering genuine hospitality and exceptional service while expertly crafting specialty cocktails and developing innovative menus.
Overview
22
22
years of professional experience
Work History
Bartender
Harrison Eagles
Harrison, MI
02.2023 - 05.2025
- Greeted customers and delivered exceptional service, fostering positive customer relationships.
- Ensured cleanliness and organization of bar area, enhancing customer experience during service hours.
- Handled cash transactions accurately and processed payments efficiently.
- Processed payments accurately and efficiently with POS system.
- Managed inventory and restocked supplies to ensure smooth operations during shifts.
- Trained new bartenders on company procedures and drink preparation techniques.
- Performed opening and closing duties including restocking supplies.
- Oversaw cash drawer operations at end of shift at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Wooden Nickel Pub & Eatery
Dansville, Michigan
04.2014 - 10.2019
- Assisted customers with menu selections and drink recommendations.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored customer behavior to uphold responsible alcohol service standards.
- Handled cash transactions accurately and processed payments efficiently.
- Maintained cleanliness and organization of bar area during service hours.
- Oversaw inventory management and restocked supplies to ensure seamless service during shifts.
- Stocked ice bins and coolers during the shift.
- Balanced daily registers and generated sales reports, providing management with accurate financial insights.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Server
Coaches Sports Bar And Grill
Lansing, Michigan
02.2010 - 10.2012
- Provided excellent customer service in a fast-paced sports bar environment.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Resolved customer complaints professionally to enhance overall dining experience.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality control.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers on menu items and service protocols.
- Trained new servers on menu items and service protocols.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed cash transactions and handled payments efficiently at the register.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Followed health safety guidelines when preparing and serving food products.
Server
Auggies Lounge
Lansing, Michigan
01.2006 - 07.2010
- Greeted guests and provided menus.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked food before serving it to customers.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Arranged tables to minimize guest wait times.
- Managed reservations and to-go orders to enhance service efficiency.
- Prepared checks, itemizing total meal costs and taxes.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Followed health safety guidelines during food preparation and service.
- Assisted in training new servers on restaurant procedures to ensure consistent service quality. new servers.
Server
Rd Lobster
Jackson, Michigan
03.2003 - 09.2006
- Provided excellent customer service in a fast-paced sports bar environment.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality control.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Graduate Certificate - Medical Assistant
American Medical School
Lansing, MI01-2005
Accelerated Dept of Corrections - Psychology
Lansing Community College
Lansing, MI05-1995
High School Diploma -
Leslie High School
Leslie, MI06-1991
Skills
- Beverage preparation
- Wine and beverage knowledge
- Responsible alcohol service
- Inventory management
- Payment processing
- Cash handling
- Cleanliness standards
- Customer service
- Customer engagement
- Staff training
- Attention to detail
- Hospitality service expertise
Timeline
Bartender
Harrison Eagles
02.2023 - 05.2025
Bartender
Wooden Nickel Pub & Eatery
04.2014 - 10.2019
Server
Coaches Sports Bar And Grill
02.2010 - 10.2012
Server
Auggies Lounge
01.2006 - 07.2010
Server
Rd Lobster
03.2003 - 09.2006
Graduate Certificate - Medical Assistant
American Medical School
Accelerated Dept of Corrections - Psychology
Lansing Community College
High School Diploma -
Leslie High School