Cindy Warren
Henry Ford Health
St Clair
1
Certification
10
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Patient Monitor
1 Year 2 Months- Provided observation and surveillance of multiple patients across Henry Ford Hospital locations in Michigan using video monitors, ensuring timely response to patient needs.
- Communicate and/or instruct patients by use of 2 way audio device.
- Notifies clinical staff of any changes in patient condition and/or safety risk levels.
- Completes documentation of observations of patient activities, behaviors and other safety & comfort related issues throughout shift.
- Utilized strong objection handling skills to address clinical concerns and overcome barriers with patients.
- Developed and maintained strong customer base through relationship building and follow-up, enhancing client retention.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Participated in ongoing training programs to enhance product knowledge and improve skill and knowledge of job expectations.
- Built rapport with prospects through active listening and understanding needs, delivering tailored solutions to enhance patient engagement.
Caregiver
5 Months- Administered medications to ensure adherence to prescribed treatment plan
- Assisted patient with bathing and dressing to maintain hygiene.
- Transferring patient to and from bed using a Hydraulic lift.
- Rotating and shifting bedridden patient to prevent pressure bed sores.
- Prepared and served meals to meet patient dietary needs
- Assisting patient with scheduling and attending appointments
- Managed daily needs of patient, including home cleaning, laundry, and grocery shopping
- Managed meal preparation according to patient dietary restrictions.
Letter Carrier
2 Years 4 Months- Loading and driving company vehicle between locations to deliver packages/Documents and mail
- Interacted with public for signing and verification of COD items, ensuring accurate delivery confirmation.
- Following and meeting time-sensitive objectives.
- Organized mail by destination for efficient processing
- Operating handheld devices for scanning and keeping track of packages
- Resolved unplanned issues on the job through effective problem-solving and troubleshooting.
- Completed vehicle inspection reports to ensure safety compliance
- Ensured client privacy by safely handling and protecting personal information.
Security Guard
3 Years 1 Month- Performed interior and exterior patrols across multiple site locations to detect and address security issues.
- Oversaw access control measures to maintain site security.
- Addressed trespasser challenges to uphold property security.
- Drove company vehicle between locations to conduct exterior patrols, ensuring site security.
- Escorted contractors and staff on property, facilitating safe access and compliance with security protocols.
- Maintained key and card registry for facility access.
- Provided immediate assistance in emergency situations.
- Contractor safety site specific certifications
- Documented vehicle inspection findings to ensure safety compliance.
Member Specialist
7 Months- Engaged members to encourage membership upgrades and credit card applications.
- Assist members with self-check-out
- Process credit card applications
- Verify proof of purchase at exit door
- Operated cash register to process transactions efficiently.
- Processed checks, credit/debit cards, cash, and refunds, along with bill payments.
- Performed age verification to maintain legal standards for product sales.
Security/ Mask Mandate
8 Months- Enforced mask mandate, ensuring compliance among all customers to maintain safety standards
- Managed access control to secure premises and safeguard personnel
- Conducted vehicle patrols around property to enhance security and deter unauthorized access
Suncor Energy Lead Hand/Acting Supervisor
3 Years 9 Months- Assess and report potential work hazards
- Conducted monthly inspections of AEDs, fire extinguishers, and emergency lights to ensure compliance and safety.
- Created and modified Standard Operating Procedures to enhance operational efficiency and clarity.
- Training and performing weekly refresher of guards for 4 site locations
- Responded to medical, fire, and work-related emergencies as a member of the emergency response team.
- Patrolling client property - interior and exterior
- Monitoring and investigation of CCTV surveillance
- Conducting interviews for hiring potential candidates
- Adding/removing employee access levels for several site locations, daily.
- Creating/Distribution/ termination/deactivation of access cards, modification of
- Maintained and organized Excel spreadsheets and data entries to ensure accuracy and accessibility.
- Conducted detailed vehicle inspection reports to ensure compliance with safety standards.
- Completing and submitting weekly billing invoices to accounts payable for guards/site
- Issuing parking infractions notices
- Driving company vehicle between locations and to perform exterior patrols.
- Oversaw vehicle usage and G-track handheld device for tracking purposes.
- Working at Docks in accordance with Transport Canada Marine Facility code.
Team Lead- 3 RD Key
6 Months- Coached associates daily on KPI's, sales, and segment goals to enhance team performance
- Updated vision and managed payroll weekly to align with business objectives
- Managed opening and closing procedures for store operations
- Morning/nightly cash counts and deposit drops
- Organized and rearranged display cases and areas to optimize customer engagement
Education
G.E.D
Skills
Patient Monitoring
Cash Handling / Sales
Supervising Experience
Troubleshooting
Leadership
Patient Assessment / Patient Safety
Clinical Support
Customer relations
Management
Microsoft Windows
Risk Management
Conflict Management
Certification
- First Aid Certification
- Chauffeur's License
- CPR Certification
- AED Certification
- Driver's License
- American & Canadian Citizenship
Timeline
Patient Monitor
Henry Ford Health
06.2025 - CurrentRead More
Caregiver
Visiting Angels
01.2025 - 06.2025Read More
Letter Carrier
Canada Post
06.2022 - 10.2024Read More
Security Guard
GardaWorld
08.2021 - 09.2024Read More
Member Specialist
Sam’s Club
12.2020 - 07.2021Read More
Security/ Mask Mandate
Securitas
10.2020 - 06.2021Read More
Suncor Energy Lead Hand/Acting Supervisor
GardaWorld
12.2016 - 09.2020Read More
Team Lead- 3 RD Key
Pennington’s Heartland Centre
06.2016 - 12.2016Read More
Bluegrass Community & Technical College
G.E.D
Read More