Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Werkema

Summary

Senior International account advisor with 21 years experience in the footwear manufacturing industry. Acting as an Ambassador for Wolverine and its brands to ensure operational efficiency and exceptional service levels. Excellent communication and problem solving skills to effectively multi-task to meet deadlines in a fast paced work environment. Knowledgeable in Account management, customer service, volume direct and first cost orders and export shipping regulations and documents for Latin America region.

Overview

18
18
years of professional experience

Work History

Senior International Account Advisor

Wolverine Worldwide Inc.
03.2011 - Current
  • Acquires and maintains / services volume direct sales orders for Latin American distributors.
  • Builds relationships to drive customer satisfaction.
  • Acting as main point of contact with distributors for possible order improvements, shipments shortages, delays and pending production issues.
  • Directs maintenance of all proforma invoices, pricing and surcharges for products.
  • Works closely with credit team and CPO's to ensure all payments are in place and compliant
  • Coordinates with supply chain to identify production issues.
  • Supports and provide accurate information to sales director to enable prompt collection of goods at port based on vessel ETA to ensure we perform within operational guidelines.
  • Manages sample orders and seasonal sales forecasts.
  • Provides support to sales team to drive growth.
  • Contributes and participates in regular tracking meetings to deliver against brand group revenue forecasts. Also provides fiscal shipment reports based on delivery/credit status of account base and management risk to shipment forecast.
  • Provide to customers monthly BW open order status reports to work closely with logistics and freight forwarders for on time shipments.
  • Manage all defective quality issues by communicating with customers and product integrity teams for resolution.

Senior Key Account Specialist

Wolverine Worldwide Inc.
09.2010 - 03.2011
  • Acquires and performs maintenance of all US Volume Direct and First cost orders for Wolverine Brand and private label brands to maintain production forecast and ensure factory capacity requirements are fulfilled.
  • Communicates with buyers, sales reps, factories and brand management for successful and timely shipment of merchandise.
  • Manage, resolve, identify and anticipate issues including pricing, incoterms discounts, XF dates, customer ship windows, routing, freight forwarders, credit and special instruction.
  • Support sales managers and brand management for all areas concerning customers orders.

International Account Advisor

Wolverine Worldwide Inc.
09.2005 - 09.2010
  • Receives and directs maintenance of all global international purchase orders for CAT Sebago and Harley brands to maintain production forecast and ensure factory capacity requirements are fulfilled.
  • Direct maintenance of all proforma invoices to customers.
  • Coordinates special make-ups between customer, sales, marketing, product development and sourcing.
  • Monitors payments to factory's ensuring payments by wire transfers or letters of credit meet company standards and legal requirements.
  • Assists with logistic requirements between factory's DAMCO and freight forwarders when issues arise.

Education

Business

Grand Rapids Community College
Grand Rapids, MI

Skills

    Computer skills:

    Proficient in SAP, Business warehouse, excel, sharepoint and Teams

    Time management _ WWW Internal Training

    Professional Presence-WWW Internal Training

    Coping and Stress-WWW Internal Training

    Creating great first impressions- LinkedIn course

Timeline

Senior International Account Advisor

Wolverine Worldwide Inc.
03.2011 - Current

Senior Key Account Specialist

Wolverine Worldwide Inc.
09.2010 - 03.2011

International Account Advisor

Wolverine Worldwide Inc.
09.2005 - 09.2010

Business

Grand Rapids Community College

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Cindy Werkema