Cindy Woods
Greensboro,NC
Summary
Proven specialist with a robust background at Lincoln Financial Group Insurance Co., excelling in customer relations and expert problem-solving. Achieved significant improvements in customer satisfaction and operational efficiency through meticulous attention to detail and quality assurance. Demonstrated reliability in managing documentation and multitasking, contributing to enhanced departmental effectiveness.
Overview
23
23
years of professional experience
Work History
Specialist-Payment Operations
Lincoln Financial Group Insurance Co.
12.2019 - 10.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Senior Invoicing Specialist
Lincoln Financial Group Insurance Co.
05.2008 - 12.2019
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to the development of policies and procedures related to invoicing processes that enhanced departmental effectiveness.
- Collaborated with other departments to resolve invoicing issues, fostering strong cross-functional relationships.
- Assisted in internal audits, providing necessary documentation and support for financial compliance purposes.
- Supported month-end close activities by preparing journal entries related to revenue recognition adjustments.
Treasury Tech 1
Lincoln Financial Group Insurance Co.
06.2005 - 05.2008
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
- Enhanced team productivity with thorough documentation of work processes and protocols.
- Assisted in training new team members, ensuring consistent performance across the department.
Mailroom Mail Clerk
Lincoln Financial Group Insurance Co.
03.2002 - 06.2005
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
Education
No Degree - None
Riverdale High
Fort Myers, FLSkills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Multitasking
- Attention to Detail
- Reliability
Timeline
Specialist-Payment Operations
Lincoln Financial Group Insurance Co.
12.2019 - 10.2024
Senior Invoicing Specialist
Lincoln Financial Group Insurance Co.
05.2008 - 12.2019
Treasury Tech 1
Lincoln Financial Group Insurance Co.
06.2005 - 05.2008
Mailroom Mail Clerk
Lincoln Financial Group Insurance Co.
03.2002 - 06.2005
No Degree - None
Riverdale High
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