Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Accomplishments
Quote
Timeline
BusinessAnalyst

CINDY ZADOROZNY

RCS Production Supervisor
Milan,OH

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

17
17
years of professional experience
1
1
Certification

Work History

RCS Production Supervisor

Quadax, Inc
10.2021 - Current
  • Manage and supervise both domestic and international teams
  • Provided training to a diverse workforce, including both domestic and international personnel.
  • Ensured claims were processed in a timely manner by closely managing work-lists
  • Conducted annual performance evaluations for team members.
  • Facilitated team meetings to discuss progress and address any issues, promoting open communication.
  • Conducted regular performance evaluations to address and resolve productivity issues.
  • Effectively tackled various pre-billing challenges including payer rejects and claim errors. Resulting in claims being paid in a timely manner.
  • Maintained high productivity levels by swiftly resolving issues.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
  • Enhanced internal process efficiency through the implementation of comprehensive standard operating procedures for work-lists, leading to faster claims processing with fewer upfront errors.
  • Completed PHI documentation for compliance with state and federal regulations.
  • Collaborated with management and Robotic process automation teams to develop and implement innovative strategies for maximizing production efficiency through automated processes. Which resulted in reducing 12 international full time employees.
  • Cultivated professional working relationships with peers and supervisors.

Insurance Specialist

Quadax, Inc
05.2007 - 10.2021
  • Responsible for learning billing processes, submitting, and getting claims paid electronically for both Medicare Part A, Part B and Medicaid along with all commercial insurances for many states
  • Maintained precision while handling large volumes of work
  • Showcased strong communication, interpersonal, and organization expertise
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Ensured prompt re-filing of rejected claims by identifying errors.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Served as subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
  • Efficiently voided claims when necessary, ensuring accuracy and compliance with company policies.
  • Effectively communicated and forwarded reconsiderations, medical records, and appeals to various insurance companies.
  • Acquired expertise in multiple data management platforms including HARP, PAS, Onbase, and Florida Share System.
  • Aided in development of new product features with comprehensive suggestions and ideas.
  • Self-motivated, with strong sense of personal responsibility.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.

Education

High School Diploma -

EHOVE Career Center
Milan, OH
01.1996

Skills

  • Continuous Improvement
  • Production Management
  • Training and mentoring
  • Production targets
  • Organizational Skills
  • Quality Control
  • Team Leadership
  • Complex Problem-Solving
  • Time Management

Certification

Green Belts

  • Certified Six Sigma: Green Belt, Quadax - August 2024

References

References are available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 9 domestic staff members and multiple international employees.
  • Achieved reducing 12 full time employees by introducing AI for prodcution tasks.
  • Resolved product issue through consumer testing.

Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Timeline

RCS Production Supervisor

Quadax, Inc
10.2021 - Current

Insurance Specialist

Quadax, Inc
05.2007 - 10.2021

High School Diploma -

EHOVE Career Center

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CINDY ZADOROZNYRCS Production Supervisor